Hyatt Place Nashville / Brentwood

This hotel is beyond a shadow of a doubt the worst hotel I have ever stayed in! I should have known when we arrived and there was no one to help with your bags that it was going to be a bad experience. So, I unloaded my car onto a trolley and helped my 96 year old mother onto the elevator. The room was ok, but had a bathroom so small even a small person could barely get in and close the door without moving to the side to do so. The beds were adequate, though a bit soft. We left for most of the next day and when we returned our beds had not been made. They took used towels and emptied the trash but that was all. When I inquired the next morning at the front desk I was told they only make the beds “every other day”! However, we stayed a total of 4 nights and the beds were never made the entire time! The breakfast was average. And it was the same menu every single day. One morning when we arrived there was almost no food left and no one had bothered to clean up around the area. On top of that, they charge you some fee for who knows what even though my entire booking had been paid in advance. Part of that is supposed to be refunded but “could take 7 to 10 days”. When I went to check out, there was no one at the front desk and we had to wait over 15 minutes for him to return. There was a sign stating he was off performing other duties! Perhaps he was making up our beds?? Then when I told him how disappointed I was he just stared at the computer. Did not say he was sorry or anything. All he said was,” Ok, your checkout is complete.” I know one thing…I have stayed there twice…my first time and my LAST! Worst hotel and still not inexpensive.

Breakfst was excellent. Location was very good. Sink drained very slowly. Bath light took several minutes to reach full brightness

Zara, at the front desk, was absolutely amazing! I called before I flew into town to ask questions. She was super friendly and accommodating with my needs. When I walked in the door a few days later, she greeted me by name!! No idea how she knew it was me. Throughout my entire stay, she was attentive and went out of her way to make sure anything I asked for was immediately addressed. Zara made my stay enjoyable! The impression of the hotel when I walked in and how I was welcomed, made all the difference. Excellent service, Zara!

We had to pay extra to park, and that about starts the poor experience. This hotel looks old and it feels it, especially in the bathrooms which are incredibly small. We couldn’t open the door without climbing into the shower to get out. The pillows on our king bed were closer to decorative pillows than actual pillows for sleeping. Sheets and towels were okay, but since there’s a dozen other Hyatt Places in the area I would stay somewhere else.

Hotel and room smelled of mildew. Only had one working elevator that felt like it was breaking down. Rooms were gross with peeling paint and smelled of mildew and couch smelled of pee. Only stayed for 4 hours and we left and checked out it was so bad.

Great staff, great hotel. Great location. I originally had booked La Quinta and when I went to check in it was a dump. Cancel that reservation and went and went looking for another hotel in my price range, after seeing 3 other places I was going to give up but, I stumbled across Hyatt place and was amazed at the quality of the hotel and the very friendly staff. I highly recommend