Hyatt Place Nashville / Brentwood

This hotel is beyond a shadow of a doubt the worst hotel I have ever stayed in! I should have known when we arrived and there was no one to help with your bags that it was going to be a bad experience. So, I unloaded my car onto a trolley and helped my 96 year old mother onto the elevator. The room was ok, but had a bathroom so small even a small person could barely get in and close the door without moving to the side to do so. The beds were adequate, though a bit soft. We left for most of the next day and when we returned our beds had not been made. They took used towels and emptied the trash but that was all. When I inquired the next morning at the front desk I was told they only make the beds “every other day”! However, we stayed a total of 4 nights and the beds were never made the entire time! The breakfast was average. And it was the same menu every single day. One morning when we arrived there was almost no food left and no one had bothered to clean up around the area. On top of that, they charge you some fee for who knows what even though my entire booking had been paid in advance. Part of that is supposed to be refunded but “could take 7 to 10 days”. When I went to check out, there was no one at the front desk and we had to wait over 15 minutes for him to return. There was a sign stating he was off performing other duties! Perhaps he was making up our beds?? Then when I told him how disappointed I was he just stared at the computer. Did not say he was sorry or anything. All he said was,” Ok, your checkout is complete.” I know one thing…I have stayed there twice…my first time and my LAST! Worst hotel and still not inexpensive.

Breakfst was excellent. Location was very good. Sink drained very slowly. Bath light took several minutes to reach full brightness

Just when I thought great guess service no longer exists. Allow me to say WOW to Chris and their team for an outstanding job they did during our stay. Our Family Reunion (Davis’s) couldn’t have been at a better place. From the moment we arrived in the parking lot security was alert and available. As we entered the building, we were greeted with a smile and a staff member ready to assist. Throughout our stay, we were greeted and addressed by our name by saying, good morning Davis Family. Continuing to ask, is there anything we can assist with or how are things going. I can go on and on but allow me to say there were a few words that comes to mind when I see there team at work: professionalism, welcoming, outstanding, understanding, appreciative, caring, hospitality. Hyatt Place Brentwood, Tn. Keep doing what you’re doing and thank you’ll for making memories with us during Davis Family Reunion and making us feel at home. We love you and your staff.

Zara, at the front desk, was absolutely amazing! I called before I flew into town to ask questions. She was super friendly and accommodating with my needs. When I walked in the door a few days later, she greeted me by name!! No idea how she knew it was me. Throughout my entire stay, she was attentive and went out of her way to make sure anything I asked for was immediately addressed. Zara made my stay enjoyable! The impression of the hotel when I walked in and how I was welcomed, made all the difference. Excellent service, Zara!

Much older Hotel. The elevator wasn't working. Phone didn't work properly. Pool wasn't always available during hours that it was suppose to be openeded.vTv wouldn't work properly.

Hotel and room smelled of mildew. Only had one working elevator that felt like it was breaking down. Rooms were gross with peeling paint and smelled of mildew and couch smelled of pee. Only stayed for 4 hours and we left and checked out it was so bad.