Days Inn by Wyndham Nashville Saint Thomas West Hospital

If I could leave LESS THAN ZERO, I would. We are platinum members. We tried to check in at 7:30 pm. No one was at the desk.... I called out numerous times. I tried to call from the reservation room... No answer. After a long time, someone finally came. No greeting. No apology... Just a gruff... "System is down. Come back in 45 minutes.". I asked where we could go because family was with me and 90 degrees. She shrugged. While I was away I called Wyndham and asked if I could cancel and go somewhere else with my family.... Was told no, I would be charged unless I went back and cancelled with lady behind desk. They tried to call hotel. Could not get through to her. I went back after 45 minutes, lady was slouched behind desk, pulled up reservation and insisted that I use same credit card... Said "look, this is the way it is going to go....". I was angry at this point. I went to the card, my wife found her Wyndham rewards card, I went back to the front desk, and threw the card in front of her. She said "you dissed me... I am cancelling your reservation.". I said please check me in.... She refused. I called Wyndham customer service . The manager called a couple of hours later... Said he would confirm my story and review tapes and call me back. I NEVER received a call back. I will be cancelling my Wyndham Rewards account and cancelling the Wyndham Rewards credit card. I plan to use another chain from now on if at all possible

My husband and I stayed due to him having an early morning appointment at St Thomas West hospital. Great room for the price. We will definitely stay again.

Pros - Netflix, reasonable breakfast Cons - Room doesn't have a sink to wash my face in which is beyond ridiculous. Sheets were stained on arrival so clearly not changed after previous guest (this is a common theme in the reviews I see), walls are thin so enjoy listening to the next room's conversation at 2am, no laundry facilities on site.

Pro - Duane the manager is a decent dude. Cons - First night I arrived to stained sheets which needed changing the next day, no sink in room to wash my face (had one of those huge food disposal ones which was useless. Had to change rooms after a couple of days as my bath was leaking, new room had a bust unusable sink which took 2 days to fix, as soon as I used it again it broke instantly and this time took 4 days to get fixed so was on the verge of overflowing for several days. Constant noise at nights from other guests with tv's and coming back at night shouting, leaving here truly exhausted so don't stay if you value sleep. Flight isn't leaving until tonight so was looking forward to a good full day here however there's no bag storage and can't drag my bags around so will have to head to airport literally over 10 hours before flight, ridiculous.

The main room and bathroom had a bad smell. Not sure what it was. I had to run the bathroom ceiling fan because of it.

Great place for the area and price range Motel is old but our room had been renovated and was clean. Asked for extra toiletries and staff was friendly and accommodating. Breakfast was better than expected, more than cereal and pastries.