Luxe Studios

When I arrived the Manager was friendly n happy to see me, because I stayed there in the past and she was so nice and amazing back then, n she said that instead of booking thru a app that she’d match what the rooms are on there. Then the next day I went to extend n before I had a chance to mention it to the other guy working the desk he said how much it was going to be so I was like “she said that you guys would match the rate” n she comes out all snippy saying something like “Well you gotta tell him”, and I’m like “that’s what I’m doing”, and then this morning after staying over a week, she yells at me from all the way across the lobby because I put two small completely tied up garbage bags into the big garbage pal in the lobby, because isn’t that what a garbage pal is for?As she’s yelling at me from across the room n other people are around n she’s like “I told you not to put garbage in there! That’s where people are eating!” Yeah n that’s where they’re putting their garbage n it’s not like my garbage was spilling out, it went in totally n hardly took up any room in the big garbage pal. It was completely uncalled for and petty. Meanwhile on the 2nd floor other people have been leaving their nasty overfilled not closed garbage bags on the floor next to the over filled garbage can, n I’m getting yelled at for putting hardly any garbage into a big garbage can. So even tho is was silly n rude how she treated me I went down and apologized n said I wouldn’t do it again n wanted extend for another night but then she lies n said they were all booked up(they’re never booked up, in fact they have a lot of open rooms all the time because it’s not that great of a hotel, n then she let the lady that was waiting after me extend for another night. So she clearly lied just because I put two small completely closed garbage bags in a big garbage pal. I am a very clean, n considerate customer n didn’t deserve to be treated like that over something so ridiculous. It’s not good for business. I was planning on staying there indefinitely n I pay daily. I guess my $ isn’t good enough. I will be filing a complaint w the better business bureau. Oh, and then she almost got into a fist fight with another customer n was about to throw something from behind the desk at him while I was standing right there n it would’ve hit me while I was being forced to checkout. I don’t know whats going on w her but her patience n customer service skills have gone down the toilet. Clearly she can’t handle to responsibility. What happened to treating customers hospitably? Not cool at all.

Requires $50 cash at check-in, I vaguely remember mention of deposit, but didn't realize it needed to be cash. They have cash machine next to check-in desk, to help those without cash. Cash was promptly returned at check out. Breakfast was very light - bread, bagel, 2 kinds of cereal, tangerines, juice, and coffee. When stay at same hotel 17 months ago, no airport shuttle. Hotel has new ownership now, so maybe that changed. Room was clean, except under bed. Lobby was clean, flowers on table.