Hilton Garden Inn Nashville Vanderbilt

We have stayed here multiple times in the past 5-10 years, so we *thought* we knew what we were going to get. It's summer in Nashville, so I'm somewhat ok looking the other way with the building and room feeling humid. The room as a whole was fine; comfortable bed, fridge, microwave, fairly comfy chair & ottoman. The minor things are just confusing and concerning that this once Awesome hotel is trending down. 🚪the key card on the door was busted! Sliding in the card was the MOST FINICKY OF ALL TIME, giving us problems. One time the key card slid all the way in, eating the card. Maintenance came to retrieve the card. No fix was made, we were just told to be careful. 🪟 The sunshades behind the window curtain was janky AF, the left side was down but wouldn't move (the cord had been removed and tucked at the top). All while the right was up without a way to get it down, except to pull it. But when I did that, I realized why they had it up and the electric motor turned off... It didn't go all the way down and was shredded. 💧The sink is backwards, hot water to the right & cool to the left. 🌡️ The thermostat was broken. While the room was kept cool, it was uncomfortably cool with it being humid. It was humid enough that the furniture had a tacky feel to it. Did the room work for us, yes. Were all the small things adding up make us consider that our next trip will be booked elsewhere, also yes.

Walked in and was greeted with a great smile. I had to ask what was his name because he was genuinely super friendly. The young man said his name was LaKendrick. I have to say it again. This young man was super friendly!!! He should be training for customer service. Elvin

1, I had a terrible experience here, so much more money had to be spent then set, breakfast wasn’t free like supposed to be, parking was 50 !!! A night wasn’t mentioned before , really disappointed with the whole trip and when I call and complain they say there’s nothing they can do it’s the third party’s fault who is trip advisor!

This hotel was clean and conveniently located. From the minute I walked in the staff went above and beyond to try to help me. I arrived earlier than my check-in time and there were no available rooms to do an early check-in. Rhianna offered to check my suitcase, so I did not have to deal with carrying it around. I decided to stay in the lobby and wait and another employee unprompted came over and gave me a list of nearby restaurants. Rhianna went above and beyond to get me a room and was able to get me one 2 hours earlier than she even thought. She found me in the lobby and came over to tell me the good news. I cannot say enough about the customer service provided at this hotel. I highly recommend.

Spent 4 days and nights with my family at this location. Great location! Clean rooms and the staff was amazing! The hotel was perfect! Will definitely stay here again...