The Hermitage Hotel

Nice visit! Check in went well and everything in the room was as it should be. Service was outstanding. Great job!

If you want to stay at a hotel that is lovely to look at, has great service, wonderful bed, amazing bathrooms and good shampoo and conditioner -- stay here. The people who make your room a truly one of a kind experience really need to be commended. The staff goes out of their way to make your stay simply amazing. The food isn't all that -- or was kinda bland for my taste, but the drinks are fun and innovative. If you want pure indulgence and xcellent service, it is really an amazing place to stay. There was a wedding party coming in and even though I was there for work, the families looked happy and throughly indulged.

This was my first-ever stay at a five-star hotel, and I expected an unparalleled experience, but it fell far short. When I arrived two hours before check-in, I was told my room would be ready soon, and I was promised a call or text. After returning at 3:50 p.m., no one had contacted me. The room, when we finally got it, was dated—peeling wallpaper in the bathroom, broken dispensers for soap and shampoo left in place, and a double-paned window by the bathtub filled with black mold. For a luxury property, this is completely unacceptable. Additionally, the attached café, Pink Hermit, run by executive chef Jean-Georges, was a letdown. We arrived at 6:10 a.m., just after opening, but the coffee was ready, yet the pastries were not served until nearly 6:30. I expected far more precision and care. This stay did not live up to its reputation, and I would not return! This is a follow up from The Hermitage: Follow up - recent stay Good afternoon Mr. Thank you again for taking the time to complete and share your survey with us. Your feedback is incredibly important, and we truly value the opportunity it provides to continue elevating our standards and overall guest experience. I would sincerely appreciate the opportunity to better understand your experience. If you are open to it, I would be grateful to connect either over the phone or via email - whichever is most convenient for you. Thank you once again for your candor, and I look forward to hearing from you. Sincerely, SOLEDAD BARDAS Director of Rooms THE HERMITA GE HOTEL 231 Sixth Avenue North, Nashville, Tennessee 37219 “After my initial stay, the hotel promised to follow up and discuss my concerns. Despite two emails from me in the past week, I have received no response. This lack of communication, after their assurances, is completely unacceptable. What was supposed to be a five-star experience turned into a complete disappointment.”

We just returned from a three night stay at The Hermitage Hotel. It’s an incredible hotel. We looked carefully at the other possibilities- The Four Seasons and the JR Marriott. We chose The Hermitage for the following reasons: 1) a historic classic Beaux Arts 1910 hotel, totally modernized, with an enormous WOW lobby with the mist beautiful ceiling we’ve ever seen. They have afternoon tea served there with a pianist, too! It’s only 122 rooms/suites: the hotel never feels crowded. The entry level room we booked is 490 sf. We booked through the Chase Saphire Reserve Luxury Visa program and luckily received a double upgrade to a junior suite. Absolutely courageous! The location is terrific. About .6 mile to the hustle and bustle of the Broadway bars and the important sites like The Country Music Hall of Fame and The Roman Auditorium. We received excellent pre-trip planning and service from Jordan Tolliver Director of Guest Services. 2) The other major reason is one of the very top NYC chef,s - Jean-Georges runs the food service here. They have the more casual The Pink Hermit( where we had three lunches) and Drusie & Darr where we had our breakfasts and two dinners. The food, service, presentation is first rate. EaterNashville thinks highly of Drusie & Darr and we saw many non-hotel patrons eating and getting the delicious coffee at The Pink Hermit. A terrific hotel experience in Music City

This was my first-ever stay at a five-star hotel, and I expected an unparalleled experience, but it fell far short. When I arrived two hours before check-in, I was told my room would be ready soon, and I was promised a call or text. After returning at 3:50 p.m., no one had contacted me. The room, when we finally got it, was dated—peeling wallpaper in the bathroom, broken dispensers for soap and shampoo left in place, and a double-paned window by the bathtub filled with black mold. For a luxury property, this is completely unacceptable. Additionally, the attached café, Pink Hermit, run by executive chef Jean-Georges, was a letdown. We arrived at 6:10 a.m., just after opening, but the coffee was ready, yet the pastries were not served until nearly 6:30. I expected far more precision and care. This stay did not live up to its reputation, and I would not return!

The hotel’s location was excellent, just about a quick 8 minute walk from Broadway and surrounded by many great restaurants. The staff were wonderful: friendly, professional, and always very helpful. The hotel itself was spotless and well maintained. We had a great stay and would definitely choose this hotel again.

This is wonderful hotel with excellent service and staff. The hotel itself is beautiful, staff in every position were helpful in making us feel welcome and advising us on where to go and things to do while in town, just had a feeling that they all enjoyed the hotel and city as much as we did coming to visit. My only complaint is that the complimentary morning coffee service is only downstairs and nothing available in room without ordering room service as I am a first thing in the morning coffee drinker and it’s nice to have a cup when getting ready rather than after I’m dressed and ready so an I’m room small coffee pot would be nice.

Everything about our stay was perfect. Room was clean and comfortable. Even with construction across the street the noise was not noticeable. Easy walk to The Gulch, Broadway, Ryman areas. We enjoyed afternoon cocktails at the lobby bar with history lessons on the room and the ladies the drinks were named after. If I make it back to Nashville The Hermitage will be my first choice of stay. The fitness center even had kettlebells which I use regularly at home with weights ranging from 8kg - 24kgs.

Wonderful location and absolutely beautiful hotel. The service was impeccable. I can't say enough about the staff, they were so helpful with everything- and we needed a lot of help with a mobility challenged traveler