Hampton Inn & Suites Nashville-Green Hills

Hampton Inn & Suites Nashville-Green Hills Reviews

Hampton Inn & Suites Nashville-Green Hills

2324 Crestmoor Rd, Nashville, Tennessee, 37215View Hotel Details
Hampton Inn & Suites Nashville-Green Hills
Hampton Inn & Suites Nashville-Green HillsHampton Inn & Suites Nashville-Green HillsHampton Inn & Suites Nashville-Green Hills
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Hampton Inn & Suites Nashville-Green Hills Guest Reviews

4.6/5
Great
41 review
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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Positive reviews(41)
会飞的心
King Study with Sofa Bed - Non-Smoking
Stayed in Feb 2024
Family
1 review
5.0/5
Outstanding
Posted on 14 Feb 2024
臨近Green Hill購物中心,有梅西百貨、奢品店,夠逛一整天,餐館可選不同風味,週末人多,要預訂。從納什維爾機場很方便到達,去市中心也順暢。
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Gretchen W
Stayed in Jan 2024
Travel with friends
5.0/5
Outstanding
Posted on 25 Jan 2024
I don’t normally leave reviews but because I always look at reviews for decision-making, I thought I would start with this great hotel! Just spent one night, but really enjoyed my stay. Friendly folks at the desk; comfy bed; very, very clean everywhere; nice breakfast; great location. Great choice if you’re wanting to stay in the Green Hills area.
Response from Property: I'm pleased you decided to give us and try and that you broke with your S.O.P. and wrote a review. (A very gracious one too) When we opened almost 25 years ago there were no other options for hotels in Green Hills. Approximately 10 years ago a 2nd hotel came into the neighborhood. In the last 5 years 3 additional options for accommodations have joined the competition for your room night. It is for this reason we always try to go above and beyond expectations to accommodate our guests. Please come see us again when visiting Music City. Regional Manager
Jeff H
Stayed in Okt 2023
Couples
5.0/5
Outstanding
Posted on 23 Okt 2023
This is the most well run hotel I’ve ever stayed at. From the quick and easy check in, to the awesome full breakfast buffet I can’t say enough good things about this hotel. The whole hotel is a joy at every turn. The lobby is inviting, have coffee, tea and hot chocolate available 24/7 but the star of the show is the staff! Randy and Jenna had great advice for us Nashville newbies and helped us to make the most of our trip! They were patient and kind and truly made our trip great!
Response from Property: Thank you for your gracious review. I'm sure it's no surprise to you that Randy and Jenna are frequently mentioned in reviews for their fantastic customer service. Our management staff and indeed the majority of our staff have been with us for many years. Turnover is the downfall of hotels. Being able to offer quality employment makes retaining a good staff much easier in a tight hospitality environment. I'm pleased you enjoyed all features of our hotel and hope you will make us your "go to" choice when visiting Music City. Regional Manager
edgarbcooper
Stayed in Agt 2023
Other
5.0/5
Outstanding
Posted on 28 Agt 2023
Everyone from the manager to the housekeepers greeted us with a friendly smile. They were knowledgeable and went out of their way to be helpful and accommodating.The hotel felt like a boutique with lovely paneling, cut limestone and nice lobby/furniture. Great breakfast and great location next upscale shopping and theater. Very clean. Hampton Green Hills will be my go to place to stay in Nashville.
Response from Property: Thank you for your kind review. It sounds as if you discovered most all of our advantages here at Hampton Green Hills. Our staff has a very low turnover rate and that is the key to happy employees. The old cliche' location, location, location is all about our spot in Green Hills. Great dining and shopping are in walking distance. Free parking in Nashville is almost a thing of the past but here it is part of the package. Regional Manager
Guest User
Stayed in Agt 2023
Couples
5.0/5
Outstanding
Posted on 16 Agt 2023
We have stayed here several times, and it has been consistently great. The desk staff is always professional, courteous, and helpful. Rooms are always clean. Hotel is close to medical facilities, shopping, and restaurants. And parking is free.
Response from Property: Thank you for your gracious review. We are proud of our staff. Our rank in the top 1% of Hampton Inns proves others agree with you. It is impossible to find a better location. You mentioned several of our location perks. I'll only highlight that dining in our area is the best. Please come see us again soon. Regional Manager
Guest User
Stayed in Jun 2023
Couples
5.0/5
Outstanding
Posted on 30 Jun 2023
Better than usual Hampton in terrific area, next to Green Hill Mall and several good dining establishments (very short walk). Lobby and halls were southern estate/classic/traditional decor. A guy was re-staining the walnut wood work when we arrived. Surface and underground car parking., among which was a Bentley, a Maserati, two Porsche and two Tesla. Very friendly, unpretentious staff. Usual good HI breakfast. Comfy clean quiet room. Good access back to main roads nearby. Somewhat removed from the traffic and hassles of downtown . Very glad we stayed there.
Response from Property: Thank you for your great review. Our location in Green Hills can't be beat. Far enough from the traffic and rowdy crowds of downtown but close enough for a short drive if that's where you are headed. Our staff is always happy to offer the very best of service. The new renovation has produced rave reviews. I hope you will always consider us your home away from home when visiting Music City. Regional Manager
Guest User
Stayed in Jun 2023
Travel with friends
5.0/5
Outstanding
Posted on 29 Jun 2023
I stayed here for three days during CMAFest. The hotel was spotless. Checking in and out was a breeze. The staff was so friendly and helpful. I chose to stay here because it was half the price of the downtown hotels. Downtime was about four miles away so we took an Uber. I had a queen studio suite and it was excellent. Two rooms with a kitchenette .. just what you need for several days stay. The bed was comfortable and the bathroom had plenty of lighting. I would not hesitate to stay again! Breakfast was everything you want and the lady ( I didn’t get her name ) was so helpful with refills etc. You can’t go wrong at this hotel. It’s working walking distance of The Cheesecake Factory and the mall. Will definitely book again and again!
Response from Property: It's a treat to start off the week with such a glowing review. I'm pleased you found everything to your liking. We have never practiced the price gouging that downtown hotels have made SOP. Rates do go up based on demand, but the excess amounts are unnecessary. I will read your review at our next employee luncheon. It's good for our team members to realize guests recognize their hard work and appreciate it. I was pleased you commented on our fantastic location as well. It's impossible to stay anywhere in the city with better shopping and dining just a short walk across the parking lot. I hope you will make us your "go to" location when visiting Music City. Regional Manager
Guest User
Stayed in Jun 2023
Family
5.0/5
Outstanding
Posted on 8 Jun 2023
We really enjoyed our stay - the room was terrific - very clean. The staff very friendly and helpful, and the location, right next to the Mall at Green Hills, was amazing. Can't say enough good things - highly recommend.
Response from Property: Thank you for choosing Hampton Green Hills for your visit to Nashville. We realize you have lots of options when coming to our city. I'm pleased you found everything to your liking. We try hard to make each visit a good memory of Nashville. Our recent Conrad Achievement Award from Hilton for being in the top 1% of Hamptons indicates we must be accomplishing our goal pretty well. Please come see us again soon. Regional Manager
Guest User
Stayed in Jun 2023
Couples
5.0/5
Outstanding
Posted on 6 Jun 2023
The rooms were very quiet even though the towel was full. Ample free parking. Super nice hotel staff, very clean and comfortable. Construction in the area but still very easy to get in and out of. Plenty of options at breakfast and vending. Will certainly return.
Tourist40947520866
Stayed in Jun 2023
Other
5.0/5
Outstanding
Posted on 1 Jun 2023
We have always had good experiences here, I had not been since the upgrade. I don't usually mention decor, but I really loved the color of the new carpets - not the usual gray/brown, but a very nice gray/light teal. The hotel is in a great area, next to the mall and many restaurants, very safe. Free parking is provided on-site. Staff was friendly and helpful. The rooms are spacious, bathrooms well-set-up, water pressure good. Beds and pillows were comfortable, plenty of outlets next to the bed, and everything was very clean. Breakfast was ample (did not feel inclined to try the eggs, but there were plenty of other options), dining room was clean and pleasant. One thing: when we were in the room, there was a loud rushing noise coming from the door. We asked the front desk, and they told us that something about the way the redesign was done causes that, but if you put a towel at the right spot at the crack under the door, the noise goes away. And it did! Very strange physics.
Response from Property: We should put you on staff. You did a fantastic job of highlighting our advantages. Since you mentioned it I will explain the moving air you heard. All smoke seals were replaced around every door. These prevent smoke from entering your guestroom should there be a fire in the building. Our bathroom exhaust system runs continually. Because it is drawing out air from the bath and the fire seal around the hall door is so fresh and fills the gap so completely, you can hear movement sometimes. As the seals begin to compress to fit the space more precisely the sound diminishes. Many rooms have already become quiet and all will do so soon. This sound of moving air is your assurance the room is even more than air tight in the event of an emergency in the building. Hope to see you again soon. Regional Manager
Guest User
Stayed in Mei 2023
Family
5.0/5
Outstanding
Posted on 10 Mei 2023
This is my family’s go to hotel in Green Hills. Always wonderful accomodations Great service. We come here about 4 times a year& everything is consistently great. Close to family, groceries great restaurants,salons& green hills mall
Response from Property: It's such a treat to have "regulars" we see often and get to know. You did such a great job of laying out some of our advantages here in Green Hills I don't feel the need to add anything. We look forward to your next stay. Regional Manager
Guest User
Stayed in Apr 2023
Family
5.0/5
Outstanding
Posted on 23 Apr 2023
Friendly staff. Nice clean hotel. Spacious bath with lots of counter space. Located away from the hectic part of Nashville, but an easy drive to downtown. Location was perfect for the book tour we attended at Parnassus Books!
Response from Property: I'm pleased you found the advantage of staying close, but not too close to the downtown madness. It's fun to visit and enjoy the music but to deal with the congestion each time you leave your hotel can become wearisome. Our recent total renovation has been a real hit with our guests. Did you notice the bathroom mirror won't fog up when the shower runs? A heated backing prevents that irritation. I hope you took advantage of our free breakfast while staying. Please come see us again soon. Regional Manager
Guest User
Stayed in Mar 2023
Business travelers
4.0/5
Very Good
Posted on 27 Mar 2023
Very nice and clean hotel. Guy who checked me in on arrival seemed a bit confused …to me it appeared he was new to his job or checking people in but got the room I chose at online check-in ready in about 1/2 hr. Did need to ask him if he recognized my Diamond status after he gave me my keys which he then did and then offered the benefit snacks. Room was good sized, nice bathroom. When my dinner delivery order arrived one of the front desk gals asked if I needed utensils and said she knew sometimes they would forget. Since I had a fully stocked kitchen in my room I assured her I was all set but that is a nice touch for a hotel staff to recognize. Morning staff and breakfast next day were fantastic. When I checked out online super early already having ordered a Lyft, the morning on 24March the (overnight) front desk guy seemed a bit “off”…like asking if I was checking out…well with luggage in hand and a Lyft just outside, kinda obvious at 5:45am. Plus I told him I had checked out via the app and he asked me again if he needed me to print out the receipt. Lyft driver too said this front desk person was outside when he arrived and started yelling at him for driving fast to the entrance. Well I saw him pull up slowly so that was just wrong. Plus he drove at the speed limit to the airport. I’ll stay at this hotel again as my work site is close by. Hopefully these two male front desk persons will behave a bit more professionally to guests and Lyft drivers.
Response from Property: I'm pleased you found most of your stay pleasing. I'm sorry you felt less than satisfied with the staff members you mentioned. I realize every team member with whom you come in contact is part of the overall experience. Even one less than perfect interaction can prevent the stay from being up to expectations. We will share your review with these team members to discuss how their communication with guests could improve. Please come see us again soon. Regional Manager
Guest User
Stayed in Mar 2023
Couples
5.0/5
Outstanding
Posted on 15 Mar 2023
We stay at Hampton In & Suites -Green Hills every trip to Nashville to visit our son and daughter-in-law. The hotel is spotless, breakfast delicious and the staff is friendly. We especially appreciated Ms. Shockley the breakfast hostess. Lovely and friendly lady.
Response from Property: Thank you for making us your "go to" place when visiting Nashville. It is a pleasure to see familiar faces that continue to return stay after stay. I take additional pride in your review because of your appreciation expressed for Mrs. Shockley. She is a member of my family and I agree with your assessment of her completely. We hope to see you again soon. Regional Manager
Guest User
Stayed in Feb 2023
Other
5.0/5
Outstanding
Posted on 21 Feb 2023
Check in was very fast. The front desk team is super friendly. The rooms are very clean. Breakfast was plentiful and well maintained. Overall, this is an extremely well run Hampton Inn. I highly recommend this hotel.
Response from Property: Thank you for your gracious review. Our entire staff receives constant praise and I admit to feeling they deserve it. Your kind words will give the team a smile this morning in staff meeting. I hope you will always consider Hampton Green Hills your home away from home when visiting Music City. Regional Manager