Embassy Suites by Hilton Nashville at Vanderbilt

The hotel and staff were very kind. The room was perfect. However, let me give you a warning. I travel for my work from time to time and it happens to be government. As such, we are allowed tax exemption. We are required to present a tax exempt form upon check in and state tax is then removed from our bill On this occasion, I called the front desk of the hotel and explained that I needed a room and that it would be tax exempt. They replied: No problem just bring your tax exempt form with you. They then asked me to hold while they connected me with the reservations department. I was transferred and made my reservation. Again, I explained that it was tax exempt and was told the same thing to bring my form. I gave my credit card information, which is standard. When I arrived at check-in, the clerk told me that there was no way to have the tax taken off, as the room had already been charged. He called for a manager and she explained that the person who initially took my call should have never told me to just bring the tax form. She further explained that their front desk does not make reservations and that I was most likely transferred to Hilton corporation. She stated that the room rate I was given was an advance pay rate and that was the reason for their being no way for them to remove the taxes. She suggested that I call the Hilton corporate office and make my case with them. I did call corporate and received the same response. While the dollar amount is not outrageous, I still had to face the auditors in my home county. I say all this to warn anyone going to our states capitol on government business to stay in a hotel that honors the tax exempt form on the front end.

Checked out a lot of hotels online, settled on the embassy suites Vanderbilt #1- I wanted to be downtown, but downtown prices where higher & the shuttle brings you there & back #2- there's a lot of places to eat & drink near the hotel Once we got there very helpful and friendly front desk, nice large rooms, open atrium layout Evening social hour, great breakfast in the morning. I would like to give a shout out to the manager Hannah, very nice, friendly & made us feel welcome & all of the staff, breakfast, evening, shuttle staff Would definitely stay again

Close to several venues with free transportation

A nice hotel in a nice area. Very close to shopping and dinning. Walkable to the beach.

Great property and many dining options available nearby. Great breakfast. Very friendly staff.

Staff wasn't friendly...Front desk especially