Hanasaki-cho 970, Narita City, Chiba Prefecture, 286-0033, JapanView Hotel Details
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Richmond Hotel Narita Guest Reviews
4.6/5
Great
378 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(378)
Positive reviews(370)
Reviews with photos/video(87)
Convenient location(84)
Easy to get around(57)
Close to airport(55)
Large rooms(25)
Delicious breakfast(24)
Friendly front desk staff(13)
Comfortable bed(9)
Perfect for business trips(8)
Negative reviews(8)
Melvin
Standard Double Non Smoking
Stayed in Jan 2025
Couples
6 review
4.5/5
Great
Posted on Mar 3, 2025
We stayed in a double room which was quite spacious for Japan. It was clean and had ample amenities. The best thing about the hotel was the complimentary shuttle service to Narita airport which saved us the hassle of lugging our baggage to the train station early in the morning.
Response from Property: Thank you for choosing Richmond Hotel Narita.We hope you enjoyed your stay at our hotel.As you mentioned, we offer a complimentary shuttle bus service to Narita Airport.The bus runs every hour starting at 6:40 am in the morning. The last bus departs at 10:40am.Please inquire with the front desk staff upon check-in.The staff at Richmond Hotel Narita will continue to make every effort to assist you with your travel needs.We look forward to welcoming you again.
Guest User
Standard Double Non Smoking
Stayed in Jan 2025
Couples
2 review
5.0/5
Outstanding
Posted on Mar 1, 2025
2nd time staying in this hotel…
Really value for money…
Recommend to those flighting off from Narita airport the next day…
Response from Property: Thank you very much for choosing Hotel Richmond Narita.We are very happy to hear that this is your second stay with us and that you have chosen our hotel again.We will continue to strive to be a hotel that is always evolving and close to our guests.We look forward to your continued patronage.
Yock Jie
Single Room- Non-Smoking
Stayed in Dec 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Feb 24, 2025
Its good experience with my stay and the front desk agent is very friendly and helpful even though i have special request to have high floor room.
Response from Property: Thank you very much for choosing Richmond Hotel Narita.If you have any requests in advance, we will do our best to accommodate you.If you have any requests, please contact the hotel in advance.Thank you very much for your excellent feedback about our staff. We are very happy to hear that.Finally, thank you very much for your valuable feedback.We look forward to welcoming you again.
Kanjana Wylie
Triple Room Non smoking
Stayed in Jan 2025
Family
2 review
5.0/5
Outstanding
Posted on Feb 2, 2025
We are stay there for a night for 3 people and we had very good bed one of each
Response from Property: Thank you very much for staying at Richmond Hotel Narita.We are pleased to read that you had a pleasant stay at our hotel.We will continue to strive to provide high quality service and create a relaxing atmosphere for all our guests, whether they are staying for business or leisure.Thank you for taking time out of your busy schedule to write this message.We sincerely look forward to welcoming you again.
Guest User
Triple Room Non smoking
Stayed in Oct 2024
Family
3 review
5.0/5
Outstanding
Posted on Dec 28, 2024
Beds were comfy. All staff were friendly . Good location. Tasty breakfast. Overall i am satisfied with my stay in this hotel
Response from Property: Dear Guest, we are glad to know that we could meet your expectation. If you have other chances to visit Narita, we are looking forward to seeing you someday again. Sincerely, Richmond Hotel Narita
nuuwarn
Single Room- Non-Smoking
Stayed in Sep 2024
Family
15 review
4.5/5
Great
Posted on Jan 4, 2025
Good Location for person to depart from Narita Airport. The hotel near train station and have free transfer to airport. There are convenient stores near by. Staff have service mind.
6/10
Response from Property: Thank you for choosing Richmond Hotel Narita.We hope you had a pleasant stay with us.Richmond Hotel Narita is a 3-5 minute walk from Keisei Narita Station and a 5-7 minute walk from JR Narita Station. Our hotel is located on the east side of Keisei Narita Station, so please use that exit. There is also a Lawson convenience store on the way from the station to the hotel.We are very pleased to hear your compliments about our hotel staff.Finally, thank you very much for your valuable feedback.We sincerely look forward to welcoming you again.
Guest User
Deluxe Double Smoking
Stayed in Aug 2024
Couples
34 review
3.2/5
Posted on Oct 20, 2024
book many times with this hotel But this time I was disappointed
We late checkin then our room no reserve for us,We booked two rooms and since only one was reserved for us, we had already paid. Finally, they asked us to stay in an upgraded room, but the room smelled and the two single beds were far apart, but there was nothing we could do because there was no room at all. The front desk also wasted a lot of time. I hope I won’t encounter this problem of overbooked rooms next time.
Diana
Deluxe Double Non smoking
Stayed in Jan 2025
Couples
1 review
3.5/5
Posted on Feb 26, 2025
Very good location. Close to station and very easy to get taxi to go to the airport
Room size is good and clean
Response from Property: Thank you for choosing Richmond Hotel Narita.Our hotel is located a 5-7 minute walk from JR Narita Station and Keisei Narita Station, making it very convenient when visiting the airport.We can also make cab reservations upon request.We look forward to welcoming you again.
Lisa Robijn
Standard Double Non Smoking
Stayed in Jan 2025
Couples
1 review
3.5/5
Posted on Feb 24, 2025
Just an average hotel closed to the Narita airport. Small room with old furnitures.
It’s clean though. And compare with Tokyo it’s a lot cheaper.
Response from Property: Thank you for choosing Richmond Hotel Narita.We hope you had a relaxing stay with us.As you mentioned, we are one of the closest hotels to Narita Airport.We operate a shuttle bus service to Narita Airport. The shuttle bus runs only 5 times a day in the morning and seat reservations can be made at the time of check-in. We look forward to welcoming you to our hotel when you visit Narita Airport.We look forward to welcoming you again.
Guest User
Single Room- Non-Smoking
Stayed in Jan 2025
Solo travelers
1 review
4.2/5
Very Good
Posted on Feb 13, 2025
Closer to the keisei-narita station than it looks on the map. Easy to get around from. Didn't use the washing machines but good to know was an available. Room was comfortable. Would book again.
Response from Property: Thank you very much for choosing Richmond Hotel Narita.It is a great pleasure for all of us to hear your words of praise and to see that you were satisfied with your stay.The Richmond Hotel Narita is conveniently located in the heart of Narita, where you will have no shortage of things to do during your stay.We are committed to providing the highest level of service to ensure that our guests are satisfied with their stay.We would be more than happy if you would like to use our hotel again.Thank you very much for taking the time to write this review.We all look forward to seeing you again.
Jinnine Pearce
Standard Double Non Smoking
Stayed in Jan 2025
Couples
1 review
5.0/5
Outstanding
Posted on Feb 10, 2025
Just as advertised. Nice compact room with comfortable bed and very clean. Air conditioning worked well. Close to both narita and keisei-narita train station. Easy walk to aeon mall and omotesando street with many options for eating and shopping. At end of this tourist street wonderful old shire. One of the best we have seen in japan. Lovely staff and breakfast was fantastic.
Response from Property: Thank you for choosing Richmond Hotel Narita. We hope you had a relaxing stay with us. We are very happy to hear that you enjoyed your stay at our hotel. Our hotel is located close to Narita Airport, and while many of our guests use our hotel as a pre-flight accommodation, Narita is also one of the tourist destinations in Japan. We are glad to hear that you enjoyed your stay in Narita.We will continue to strive to provide better service and not settle for the status quo.Thank you very much for taking time out of your busy schedule to send us your message. We hope you will visit Richmond Hotel again when you come to Narita.
Sharon Tang (Sharon 852)
Standard Double Non Smoking
Stayed in Jan 2025
Solo travelers
6 review
5.0/5
Outstanding
Posted on Feb 6, 2025
I arrived there late at night, very close to keisei-narita station, smooth check in, left the next morning, room was good, no complaints
Response from Property: Thank you for choosing to stay at Richmond Hotel Narita from among the many hotels available.We are very happy to hear that you had a satisfying stay with us.As you mentioned, our hotel is about 5 minutes away from Keisei Narita Station, and you can use the escalator or elevator to get to the hotel even if you have luggage by passing through the connecting passageway.There is a downhill slope on the left after exiting the station, and some guests come from that direction, but the connecting passage is by far the easiest way to get to the hotel.We hope you will visit Richmond Hotel Narita again when you come to Narita.Thank you very much for taking the time in your busy schedule to write this message.
Guest User
Compact Twin Room Non smoking
Stayed in Dec 2024
Couples
8 review
4.0/5
Very Good
Posted on Mar 4, 2025
Practical hotel in Narita station, if you are looking to rest one night before going to Tokyo or one night before going to the airport, then it's a good choice. It is a little walk from the train station and there are some restaurants around that opens till late night. Room is small for two people. The staffs can speak English well.
Response from Property: Thank you for choosing Hotel Richmond Narita.We hope you had a relaxing stay with us.We are very pleased to read your warm words.We will continue to strive to make our hotel more comfortable for our guests and to improve our services.If you have a chance to visit Narita again, please come to Richmond Hotel Narita.We look forward to seeing you again.
Guest User
Triple Room Non smoking
Stayed in Dec 2024
Family
1 review
4.5/5
Great
Posted on Mar 8, 2025
Clean room. Friendly staffs. Great buffet breakfast. If you don't use the breakfast, you can convert to gifts
Response from Property: Thank you for choosing Hotel Richmond Narita.We hope you had a relaxing stay with us.We are very pleased to receive your enthusiastic comments about our breakfast during your stay.We are also very pleased to receive your compliments on our breakfast.As you mentioned in your comment, our breakfast is buffet style, offering a variety of Japanese and Western dishes.We also use Tako rice for our rice dishes, and our very popular eel rice is also made with Tako rice.We will continue to strive to meet and exceed your expectations.Thank you for taking time out of your busy schedule to write to us.We sincerely look forward to serving you again.
Dessiree Heng
Forth Room Non smoking
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 20, 2024
Clean and nice hotel
Response from Property: Dear Guest, Thank you for your kind words about our hotel. We are delighted to hear that our cleanliness met your needs. We look forward to welcoming you back in the future. Best regards, Richmond Hotel Narita