Guest User
January 16, 2025
When booking, the room description said "non-smoking". But we were given a room with an ashtray and a corresponding smell. We waited three hours for the issue to be resolved through Booking support. And in the end, we were given a very nice non-smoking room. Where the renovation was newer and the massage chair was good. In the first room, everything was shabby and smelled bad. We were told that when booking, we should have made a separate request for a non-smoking room. Which is strange, because it was already written in the booking and room description. In general, mixed feelings. Too much time wasted on us.
However, the room had everything and even more in terms of toiletries. Jacuzzi. Massage chair.
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