Hotel Neiraku

💁🏻♂️My overall rating: 3.6 points (0 very bad 1 very bad 2 bad 3 average 4 good 5 very good) 💁🏻♂️My accommodation suggestion: preferably for business or couples. There are 4 people in our family, and the 1.3-meter bed is still a bit crowded for 2 people. 🟢Decoration and hygiene (5 points) •The decoration is quite new, the room is clean and hygienic, and the bedding, towels and bath towels are hygienic and have no odor. 🟢Facilities (4.5 points) •The Hitachi air conditioner is powerful, but the installation position is not good, and the cold wind will blow on the bed, and it cannot be avoided. There is a small TV, all in Japanese. There is no washing machine in room 203. The bathroom is an integrated bathroom with a bathtub and shower. Japanese hotels are equipped with smart toilet lids as standard, which is good. •There are microwaves, small refrigerators, and other disposable items. 🟢Service (2 points) •It is difficult to communicate with the merchant. No one from Ctrip asked and the email reply was slow. Although we agreed to check in early, we needed the gate password to check in by ourselves. We couldn't enter the gate downstairs. We sent an email to ask for the password, but there was no reply. We called but it didn't get through. Is it wrong to call directly according to the Ctrip phone link? In the end, I waited for 10 minutes before receiving an email reply. It was very hot and I felt helpless! •It is recommended that the store consider adding WeChat to communicate when encountering Chinese guests? In this way, communication will be timely and the customer experience will be better. 🟢Surroundings and sound insulation (3 points) •The room is on the side of the road. Occasionally, motorcycles will come in at night and will be disturbed. The store has earplugs, but it is still not very good. •It is relatively close to Nara Park.

自助入住很方便，很安靜，環境也好，出門對面就是興福寺，走去奈良博物館幾分鐘，很方便

Do not book this hotel, it is a scam and there is no staff at all. 1. I booked a large corner room with two large windows. I have specified in the order that I want this room. The description is for the 32-meter room on the 2nd and 3rd floors. In the end, they only sent me the password for room 403 via email. They gave me room 403, which was dark and dark, with the window facing the wall. No one responded via Line or email. I contacted trip.com customer service and contacted the hotel through trip.com. The hotel staff refused to change the room and did not think it was wrong. It was stated that it was a room on the 2nd or 3rd floor, but I was given a room on the 4th floor that was smaller and darker. It was a scam. 2. More terrifying At 12 o'clock in the evening, the room was under 3 degrees Celsius, and there was insufficient heating in the room. No one contacted me. I contacted the hotel on trip.com but no one responded. It was so cold that I had a fever, and the room didn’t have enough quilts or heating. 3. The water heater says "No bathing, hot water cannot be supplied continuously for a long time." The weather is cold, there is not enough hot water, and there is not enough heating. The scariest thing is that there are no staff to handle it! After collecting the money, they ignore the life and death of the guests. I have never stayed in such a deceptive hotel. Introduce with attractive room photos They were given other rubbish rooms.

The location is very good, right next to Wakakusa Park. Except for the self-service check-in, which is a bit confusing and requires a lot of English, everything else is good. The price and service match. The hygiene is also OK.