Extended Stay America Select Suites - Chicago - Naperville - East

My initial reaction was that this property was so bad it wasn't even worth writing about; nothing is likely to change. You know the saying; "You get what you pay for"? Well, that's exactly the case with this property. Upon check-in, I inquired about the breakfast box that was listed on the booking as available for purchase. The lady informed me there was no such thing. No vending machines, no pantry with items for purchase. Dingy, dated, deserted. THE ODOR was.... ugh! The microwave was malfunctioning. Lamps did not work. The inner handle for the bathroom door CAME OFF IN MY HAND! Luckily, I didn't have the bathroom door fully closed or I would have been trapped! I literally would have had no way to call for assistance; my phone was on the nightstand. I needed an early checkout (8 AM), but the phone in the lobby would not connect to a person who could help. I ended up having to call the hotel during the event I had come for, and THAT process could definitely be described as a run around. If I could give negative stars, I would. Don't be taken in by the photos and prices; avoid this property.

This has been our extended residence while we wait for the housing market to settle down. The kitchen has a full size fridge, 2 electric plate stove, and microwave, a good amount of cabinets and 2 tall chairs fitting the counter type table, staying in the deluxe king room we also enjoy a sleeper couch, coffee table, desk & chair, along with 2 dressers, a large screen tv , full length mirror/sliding door to nice size closet. Not to mention the large counter top with second sink which has a large mirror across from the closet . A nicely secured building including card key only entry to laundry room and after hours main entrance entry. Location is close to many grocery & other stores & restaurants including places you can pickup & return Amazon orders. Close to expressways I-88 & I-355. Staff is friendly, Bradley , Julie, Oleg , and many more. Convenience of using either stairs or elevators to our room. Well maintained temperature in the hallways and management does seasonal checkups on the air conditioning/heating units. Well maintained building & surrounding landscaping.

No breakfast

I didn’t to much care for it because it was not neat

The property was clean and quiet. Very reasonable rates and the front desk people were helpful and friendly.

Convenient location