Alexis
November 26, 2022
Disappointed upkeep at Carneros
We’ve stayed at Carneros probably a dozen times over the decade and it’s always been a favorite. You can’t beat the grounds and charm. However we were very disappointed with the quality now for the price - no updates in 10+ years. The hill top hot tub wouldn’t be acceptable at a Hampton Inn much less a $1500+ a night resort. It’s disgusting. The tile is broken, it’s dirty and rusty, discolored and needs to be replaced. The mattress in our room was very old and had dip and valleys from years of use. Not a comfortable sleep. There were ants and human hairs all over our room, in the shower and the bed. Room was warn with dented, dirty walls and chipped furniture. TVs and room tech is very dated and needs replacement. Again, maybe acceptable for a $300 hotel but not for Carneros. Service was lovely and food and spa is great but really feels like ownership is squeezing blood from a rock trying to maximize profit without bothering to do needed updates. Sad that a favorite is loosing charm and status that could so easily be addressed with small updates.