The Cottages at Nantucket Boat Basin

I am sick of the bait and switch and despise being lied to and misled. I am just back from Nantucket, where I have been to many times as a life long New Englander. I wanted to stay at the White Elephant but they did not have any space. However, on their website informing me they did not have any availability they offered their “sister property”, The Cottages….. I called the hotel directly to ask what these were and where they were located and most importantly, could I safely park my 1963 convertible Galaxie? I was told the properties are across the street and could valet at the White Elephant and could use all the hotels amenities. The person was not “convincing” and I was concerned. I called Centurion travel and asked them to sort it out for me as I want to go and arranged a spot fir my car on the ferry. Something just did not feel right. I called the hotel with my reservation number and they had no record of it. I wanted to know where exactly to check in and the address to where I check in but they spoke to me like I was speaking a different language so back on the phone with Centurion. They got the phone number of the front desk and found out where to park etc. “Find a spot at the Stop and Shop or park at the Anglers club” and follow the signs. Now I am throughly upset and wondering what to do? I parked on the street in front of the Anglers club and found the front desk. This place is not near or connected to the White Elephant so I am already upset but mostly about my car. They had to find someone to get a golf cart and meet me out on the street. I returned to find a $50 ticket on my car. After some heated back and forth I was given a parking pass as a “one time exception” at $50 a day to park on the private way behind the cottage. I told them that at the front desk and not only did they not offer to pay for it. They laughed. Crisis averted, but annoyed and upset the property is not at all what I was told. Not to mention we can not use the pool as I was told I could use “all the amenities. The cottage itself is “fine” its a glorified hotel room with a kitchenette , couch etc. sitting area outside in front of the docks. Its Nantucket and the location if this is what you wanted is great. However, it was not what I was told or wanted. It is not on the beach or a stones throw from the beach from the White Elephant. The confusion starts at their website. When you click “all accommodations” it shows residences, Inn, harborside hotel and Garden Cottages. The Garden Cottages are not the Cottages at the boat basin. Not even close and not even the same type of experience. No restaurant or bar or concierge. You need to figure out everything on your own. While pleasant enough the front desk people are not the same at a 5 star hotel that is in the American Express Centurion fine hotel program. The place is fine. Location is great if you want to be in the middle of the docks , boats, and all thats there. I

Adorable cottages with great location on the docks so close to retail, dining and grocery store. Cottages were nicely appointed but definitely small/ tight inside. Example: We had to move a table to open the dishwasher. 🤣 Loved the “free” ice cream and bikes. Onsite laundry was a huge perk! Wish they had a few amenities like room service and support with luggage to your room from the boats. For the cost, I’d hope for those services. Flowers on property were stunning - but with that came people working on flowers at your front window for long periods of time which is basically looking in your window of your small cottage which felt a bit odd.

Very nice location

It was nice being right on the dock. Great water view.

Beautiful view of water Great location and beautiful view of the water. Tastefully decorated.

Food wine festival Nantucket Boat Nadin was amazing …everything we needed was in close proximity. Golf cart ride from ferry to front desk was a treat.. The 2 bedroom cottage we got was beautiful…comfortable… and spacious.. our only issue was the bathrooms..and the noise level…. there was no place to place our toiletries…: it was a nuisance going back and forth into the bedroom to get toothbrush, makeup etc… the folks staying above us .. we could hear EVERYTHING they were doing…. EVERYTHING…. Walls were not sound proof. O