Hotels near Chateau, Nantes

This hotel is in a fabulous location. Bars, restaurants and shops all nearby. However the staff are not of the same quality. Our room had a bath but the plug did not work and so the water just drained out as fast as it came out of the taps. The device on the side of the bath was broken and thus the plug was useless. I mentioned to the girl on reception that there was a problem with the bath and it needed fixing. She told me she would get it fixed. Nobody arrived to fix it that day so I explained the situation to another girl the following day. Again nothing happened. Both girls were not interested and ghisvreflects very poorly on the hotel and the Mercure group in general.

Staff were friendly and very helpful. Apar**ent was excellent as was the view from the windows. Lots of space to relax in and plenty surface area for cooking and serving dinner (nice big wooden table). Would have given it 5 stars (rather than 4) for amenities except we had difficulty operating the cooker (neither of us had used an induction hob before and didn’t know that we needed to match the pot size with the ring/hob size and so it kept turning off confusing us). It was for my birthday and the staff had put happy birthday balloons on the bed and that was a nice touch. It was a good birthday and I enjoyed the space, wine and food we cooked. Shower was also noticeably nice.

Kind, helpful staff. Very good location. Great and exceptionally clean room. Very comfortable bed. An excellent example of the fact that it is possible to receive a very high-quality service for little money. I will definitely choose this hotel chain in my travels in the future.

The predecessor of the hotel was a royal palace, but it has been transformed. The breakfast is rich, and the chef even asks you about the taste. In fact, there are very few services in France. His family is an exception. very considerate service

The hotel was a little further out than I expected as it says central, also the room we were given was lovely but a few things need improving, the bathroom stunk of garlic when we arrived, just the bathroom and it went on opening the door and spraying perfume after a while but smelt liked they cleaned it with garlic oil, also there is no fan or air-conditioning and it was very warm, we had the windows open but both my daughter and I got eaten alive by mosquitos so a fan in the room would be helpful! Also was very noisy outside, building works opposite at 7am and uni students opposite the other way laughing and singing till the early hours so not much sleep between the noise, Hest and mosquitos! The actual room is lovely, with a kitchen area but just a few improvements would make it better.

This apart hotel is in an ideal, quiet location, 10mins walk down into the centre of the city. Three good restaurants and a small supermarket within 200m. Very good value, clean, functional, everything you'd need for a few days stay. Limited, but adequate cooking area with fridge, coffee machine, oven, hob, microwave, but no kettle or toaster. Bathroom good, but no toiletries provided. We got into the private underground car park, at Euro10/day, but perhaps not big enough for all guests?

Good and calm

I absolutely would not recommend this hotel for anyone! We stayed at this hotel recently and were disgusted with the conditions! The rooms were dirty, the bathrooms grout was yellow and dirty with poo on the wall next to toilet. After a long travel and 44 degree heat when we checked in the hotel took 300 euros from our card, in their words to pay for ”damages”. I disputed this as I didn't agree with such a large amount being taken for a security deposit. They told me it would be refunded on check out and the receptionist was rude and did not care. This amount was not for charges to the room as when I checked out I had to pay for a coffee and taxes separate on top of the deposit! When we checked out they would not refund the money and I had to stand and argue with the rude reception staff for 30 minutes before they would refund in front of me. When we went to the room, the air con was broken and the thermostat to change the temperature was damaged with all the buttons broken out. If they are taking £300 for damages this should have been fixed and the room should not have been allowed to have people stay in it. When I complained they took about 3 hours to change our room and then instead of giving me the keys gave the keys to my son who had no idea what was happening so didn't tell me about it! I questioned them as to why they were giving the keys to a child and not an adult and they were rude and did not care. When we moved rooms the room was dirty too and there was an ant infestation. All night and the next morning we were killing ants and found them crawling over our clothes and belongings and then found ant powder all over the floor. clearing the hotel has an ant infestation that they already know about so we shouldn't have been put in that room and also I then had to keep my1 year old baby away from the dangerous chemicals! This is disgusting and the hotel should be removed from sale!!