Vienna Hotel (Nanning Railway Station) Guest Reviews
4.6/5
Very Good
2644 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(2644)
Positive reviews(2538)
Reviews with photos/video(288)
Easy to get around(321)
Convenient location(279)
Classy environment(208)
Close to train station(140)
Friendly front desk staff(111)
Delicious breakfast(89)
Elevator was OK(18)
Stayed multiple times(12)
Negative reviews(106)
Worapong 阿鹏
Standard Twin Room
Stayed in Apr 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on May 6, 2024
HSR station almost at the doorstep. Within walking distance. Plus great street foods nearby. Don't need to talk about the cleanliness of Vienna Hotel.
Response from Property: Dear guests, thank you for your comments. We will keep working hard. We have the best accommodation environment. The hotel is located in the most prosperous city center of Nanning. There are many shopping malls and local specialties within 1 km. The staff of Vienna are also working hard to provide the most considerate service! I hope you will pay more attention to Vienna. The growth of Vienna is inseparable from your support. Thank you again for your support to the hotel. All the staff of the hotel look forward to your visit again!
Bernard Lew
Standard Twin Room
Stayed in Oct 2024
Travel with friends
18 review
4.2/5
Very Good
Posted on Oct 31, 2024
Location is about 500m from Nanning Railway Station. Very close the Railway MRT station. Walking distance to malls and pedestrian street.
Hotel building is shared by many other tenants. I understand the hotel rooms are from 10th floor upwards.It may not look grand due to ageing structure and slow elevator. The rooms are however, new clean and bright and spacious. Aircon and wifi is excellent. Highly recommend for the price.
olan leenaungkoonruji
Standard Cozy Room - City-View, Night View (Double Bed)
Stayed in Oct 2024
Solo travelers
2 review
4.7/5
Amazing
Posted on Oct 14, 2024
Early checkin , Good reception and staff
Bedding was very good , clean , AC ok ,value for money
Breakfast was ok for money you paid
Let’s Go Brandon
Deluxe Room
Stayed in Jul 2024
Solo travelers
13 review
1.0/5
Posted on Jul 28, 2024
The hotel staff here is extremely rude and incompetent. When checking in, he accidentally folds a few pages of my passport. Extremely careless. When I asked for his manager, he just said he will refund and told me to leave. Avoid this hotel! I will never stay at a Vienna hotel brand ever again.
这里的酒店工作人员非常粗鲁和无能。办理登机手续时,他不小心折了几页我的护照。非常粗心。当我问他的经理时,他只是说他会退款,并让我离开。避开这家酒店!我再也不会住在维也纳品牌的酒店了。
Response from Property: Dear customer, thank you for choosing Vienna Hotel Nanning Railway Station. We are deeply sorry for your experience during your stay at the hotel. Due to the early opening of the hotel, the facilities and equipment are aging, but they are slowly being rectified. Thank you for your support. Regarding the issues raised, relevant departments have been given enhanced training and ordered to make rectifications. If you have any questions during your stay, you can call the front desk and we will try our best to solve it for you! The hotel is located in the most prosperous city center of Nanning. There are multiple shopping malls and local specialties 1 kilometer around. Vienna's employees are also working hard to provide the most considerate service! But I still hope you will choose Vienna next time. You can take a look at the room before checking in. If you are satisfied, you can book a room and check in. We hope that you will give us a five-star review next time you stay!
ChinZu,Malaysia
Standard Cozy Room - City-View, Night View (Double Bed)
Stayed in Apr 2024
Family
11 review
4.2/5
Very Good
Posted on Apr 30, 2024
Very good location & helpful counter staff,near to railway station & everything
Response from Property: Dear customer, thank you for choosing Vienna Hotel Nanning Railway Station. We deeply regret your experience during your stay at the hotel. Since the hotel opened earlier, the facilities and equipment are aging, but they are slowly being rectified. For the issues you raised, the relevant departments have been strengthened with training and ordered to rectify. If you have any questions during your stay, you can call the front desk and we will do our best to solve them for you! The hotel is located in the most prosperous city center of Nanning. There are many shopping malls and local specialties within 1 km. The staff of Vienna are also working hard to provide the most considerate service! But next time, I still hope you will choose Vienna. You can take a look at the room before checking in. If you are satisfied, you can book a room and check in. I look forward to your five-star praise for your next stay!
Guest User
Standard Cozy Room - City-View, Night View (Double Bed)
Stayed in Jan 2024
Business travelers
5 review
3.7/5
Posted on Jan 23, 2024
Within 100m away from the airport bus station next to Nanning metro and railway station. Very convenient for business or leisure visitors. The hotel provide free breakfast buffet worth CNY28.00 per pax during my stay, but the menu almost the same daily. The price I paid at CNY182.00 per nite is over charged by Trip.com. During non festive seasons, walk-in could get the same room as I stayed at CNY138.00 with free breakfast thrown in
Response from Property: Dear customer, thank you for choosing Vienna Hotel Nanning Railway Station. The hotel takes the service issues you raised very seriously and has ordered the hotel management staff to criticize and educate the service staff and provide training again. If you have any questions during your stay, you can call us. Call the front desk and we will try our best to solve it for you! We have the highest quality accommodation environment, and the hotel is located in the most prosperous city center of Nanning. There are multiple shopping plazas and local specialties 1 kilometer around. The employees in Vienna are also working hard to provide the most considerate service! You can take a look at the room before checking in. Once you are satisfied, you can book a room and check in. We hope that you will give us a five-star review next time you stay!
Bleisch
Standard Cozy Room - City-View, Night View (Double Bed)
Stayed in Oct 2023
Solo travelers
10 review
5.0/5
Outstanding
Posted on Nov 3, 2023
A bit eccentric, with its Vienese motifs, but I have grown to love this place. A short walk underground from the train station. Quiet, clean and plenty of hot water in the shower.
Response from Property: Dear guest, thank you for your review. We will continue to work hard. We have the best quality accommodation environment. The hotel is located in the most prosperous city center of Nanning. There are multiple shopping malls and local specialties 1 km around. Vienna’s staff We are also working hard to provide the most considerate service! I hope you will pay more attention to Vienna. The growth of Vienna is inseparable from your support. Thank you again for your support of the hotel. All the hotel staff look forward to your visit again!
Guest User
Standard Cozy Room - City-View, Night View (Double Bed)
Stayed in Oct 2023
Couples
6 review
3.2/5
Posted on Nov 2, 2023
Hotel needs renovation including bigger bathroom, lobby, lifts. Given free upgrade.
Response from Property: Dear customer, thank you for choosing Vienna Hotel Nanning Railway Station. We are deeply sorry for your experience during your stay at the hotel. Due to the early opening of the hotel, the facilities and equipment are aging, but they are slowly being rectified. Thank you for your support. For the issues raised, relevant departments have been given enhanced training and ordered to make rectifications. If you have any questions during your stay, you can call the front desk and we will try our best to solve it for you! The hotel is located in the most prosperous city center of Nanning. There are multiple shopping malls and local specialties 1 kilometer around. Vienna's employees are also working hard to provide the most considerate service! But I still hope you will choose Vienna next time. You can take a look at the room before checking in. If you are satisfied, you can book a room and check in. We hope that you will give us a five-star review next time you stay!
Leong
Deluxe Room
Stayed in Oct 2024
Couples
1 review
3.7/5
Posted on Oct 21, 2024
convenient location
ZhangLei
Standard Twin Room
Stayed in Jan 2024
Family
2 review
4.7/5
Amazing
Posted on Jan 8, 2024
Definitely Vale for money, good service, good location.
Response from Property: Dear customer, thank you for choosing Vienna Hotel Nanning Railway Station Branch. We are deeply sorry for your experience during your stay at the hotel. Regarding the issues you raised, we have strengthened training for the relevant departments and ordered them to make rectifications during your stay. If you have any questions, please call the front desk and we will try our best to solve it for you! The hotel is located in the most prosperous city center of Nanning. There are multiple shopping malls and local specialties 1 kilometer around. Vienna's employees are also working hard to provide the most considerate service! But I still hope you will choose Vienna next time, and we look forward to your five-star praise for your next stay!
Pius Ott
Standard Cozy Room - City-View, Night View (Double Bed)
Stayed in Jul 2023
Solo travelers
52 review
4.5/5
Great
Posted on Aug 8, 2023
The hotel is in an excellent location, near the Nanning train station and close to the major shopping centres.
The staff was very helpful and went out of their way to accommodate me.
Guest User
Standard Twin Room
Stayed in Oct 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 22, 2023
Room is clean and organized. Staff is friendly and helpful,
Response from Property: Dear guest, thank you for your review. We will continue to work hard. We have the best quality accommodation environment. The hotel is located in the most prosperous city center of Nanning. There are multiple shopping malls and local specialties 1 km around. Vienna’s staff We are also working hard to provide the most considerate service! I hope you will pay more attention to Vienna. The growth of Vienna is inseparable from your support. Thank you again for your support of the hotel. All the hotel staff look forward to your visit again!
R_A_J_
Deluxe Room
Stayed in May 2023
Business travelers
59 review
4.0/5
Very Good
Posted on Jun 15, 2023
Stay was ok but carpet not too clean and has little smell , AC not effective
hsingfwu wang
Standard Twin Room
Stayed in Mar 2024
Family
5 review
4.0/5
Very Good
Posted on Mar 10, 2024
ok but not excellent.
Win_Naing
Deluxe Double Occupancy Room (City Night View + Well-Lit)