Guest User
November 3, 2024
I am usually too lazy to write reviews, but this hotel's service is really good! I must write a short essay to support their work! From the front desk manager to the restaurant manager and the room cleaning staff, every staff member gave us a home-like service experience! Next time I come to Nanjing, I will definitely choose here (๑˃̵ᴗ˂̵)👍👍👍
[Geographic location]
As we all know, the geographical environment is very important when you go out to play. From Nanjing South High-speed Railway Station to the hotel, you only need to take seven or eight stations on Line 3. The hotel is right outside the subway station, which is very easy to find! And this exit has a barrier-free elevator, which is very important for our parent-child travel with a stroller!
[Facilities]
The hotel facilities are very new, whether it is the room or the restaurant, they are all cleaned very cleanly! One room was upgraded for us, the hair dryer is Dyson, and there is a coffee machine. (But the other twin room does not have it) Each room has standard smart services. Just shout Xiaodu Xiaodu to help turn on the lights and curtains, and children can also listen to the songs they want to listen to. It also adds a touch of joy to the rest time.
[Food]
We had breakfast and dinner respectively. If you are an InterContinental member, you will get special meals. The first day was coconut and the second day was grilled meat pie. The second morning, the hotel also gave us tiramisu, which is not available in other hotels. Breakfast has freshly squeezed juice, freshly cooked Meiling porridge, duck blood vermicelli, omelette, black truffle dumplings, etc., all of which taste good.
The second night we ordered coconut chicken hot pot and several other dishes at Pearl Pavilion. Except that the chicken was served a little late, everything else was pretty good. The grouper was also killed freshly, and the meat was very tender!
[Service]
This time my family came to Nanjing to play. Due to my own reasons, one of the two rooms originally scheduled for two nights was cancelled by mistake. At this time, the manager of the front desk, Alex Cai Yangjian, helped me solve the problem very considerately and promptly! And upgraded the room type for free, and gave us breakfast! Invisibly, it also helped us save some costs. From 21:00 to 22:30 from Monday to Friday, the hotel also provides free midnight snacks. This is the first time I have encountered such a service after staying in so many hotels. Although it was just a few bowls of porridge and side dishes, there were staff to help serve, which I think is great! Manager Cai also gave us 4 beverage coupons, which can be exchanged for coffee, juice or tea. Because the last day's itinerary was to go to the zoo, Manager Cai also helped me to check out late. It was actually 4 o'clock in the afternoon when I arrived at the hotel. There was no urging at all, and he also helped us take the luggage to the subway station. I was really touched! !
I often take my kids out to play, but I can say that after going to so many places, the overall experience of this hotel can be ranked in the top three. I recommend it to everyone🥰☹️😄
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