Nanjing family Reviews

The Madison hotel 美仑酒店 is outstanding. While the rooms are starting to age, the service far outpaces any inconvenience due to the room conditions. The manager upgraded me to a larger room that had just been renovated for no extra charge and delivered caring service. He upgraded my room right when a swarm of guests, who all likely booked more expensive rooms that I did, entered the lobby. Yet, the manager prioritized me. That is not to say the older rooms are dirty or uncomfortable, the bedrooms are great, it’s just the bathrooms were due for upgrades during my stay. The service staff responds to requests thoroughly and the front desk staff is genuinely helpful and warm. They helped me look for cheaper booking methods for my reservation and let me check in early. My next trip to 南京 will center around 美仑 again.

While location is good, the rooms are set up like a maze with only one access points to the main lobby. So while I can see the streets from my room I could not go down to the street via staircase as the access of which are closed. So to access out of the hotel into the street one had to walk along a long hotel corridor from one end to another crossing two street… management should consider having more access points internally for convenience and safety of room guest. The room decor is excellent but I wished the lighting could be better at the wash basin area.