OMO5 Okinawa Naha by Hoshino Resorts

地理位置好，近輕軌站，樓下有多間便利店，行去國際通亦不遠大約10分鐘，酒店早餐好食房內設施乾淨，值得推介！

Very, very bad accommodation experience, not only in Japan, but also the worst hotel accommodation in so many years. We were arranged the worst floor and room on the night of check-in, saying that there were no other rooms. After going to the convenience store and returning to the hotel, the guests who checked in after us in the elevator lived on a better floor. These are not important, but the experience is not good. After returning to the room, I used the kettle for the first time. I used tap water to clean it. After opening it, there was a very bad smell, which can be imagined as the smell of human secretions. I thought it was a problem with the tap water, so I changed to the unopened mineral water I brought with me and warmed it again, but there was still a smell. Because there was a communication problem in Japan, I then asked Ctrip customer service to deal with it. The customer service was shocked and asked me to wait for the result the next day. After dealing with it layer by layer for 18 hours, they persuaded us to go back and continue to live. It was really very speechless. During the process, I said many times that I wanted to book another hotel, but the customer service said not to do it first, because the loss was too great. I don’t care about the loss! As a result, because of the delay, the hotel was also booked, and my child and I were on the street! The hotel said they would replace the kettle for us. I was really angry. I'll give them 100 kettles. Thinking of the Capella incident in recent days, when the hotel takes a tough attitude, no matter how bad the hotel's behavior is, consumers can only swallow their anger? When facing large groups and large enterprises, are the rights of consumers not protected? In addition, this hotel is very noisy. There are bosozoku downstairs. In the middle of the night, the room is very small and you have to go barefoot!

The hotel is in a great location and the staff is super nice. The breakfast set bread tastes great and there are free drinks in the lobby. I will consider staying here next time and recommend it to my friends.

The only flaw this time is the room type. I prefer it because it is similar to a building-within-a-building type. So it feels more oppressive... The bathroom is very small and there is no place to put clothes, so I have to get out to get dressed. But there is a curtain that can be pulled down to separate the room! The other parts are all of a good standard👍