Aston Nagoya City Hotel

Aston Nagoya City Hotel Reviews

Aston Nagoya City Hotel

Komplek Nagoya Thamrin City, Jl. Imam Bonjol, Lubuk Baja Kota, Kec. Lubuk Baja, Kota, Lubuk Baja Kota, Nagoya, Batam, Riau Islands, 29444, IndonesiaView Hotel Details
Aston Nagoya City Hotel
Aston Nagoya City HotelAston Nagoya City HotelAston Nagoya City Hotel
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Aston Nagoya City Hotel Guest Reviews

4.5/5
Great
525 review
Verified reviews
Location4.6
Amenities4.3
Service4.5
Cleanliness4.4
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All reviews(525)
Positive reviews(515)
Reviews with photos/video(149)
Delicious breakfast(69)
Convenient for shopping(36)
Perfect for business trips(19)
Average sound insulation(11)
Comfortable bed(8)
Delicious buffet(8)
Stayed multiple times(5)
Near mall(5)
Negative reviews(10)
Guest User
Superior Room
Stayed in Nov 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jan 3, 2025
One the best breakfast in nagoya batam. Wide spread of international and local dishes and desert. Love the jamu beras kenchur that you see in mostly big hotels in Indonesia. Tall hotel building located on hilly top showcase view of nagoya city served by 2 lifts that efficiently bring guests up and down. Staff are all very friendly and help right from the time you enter front desk to room service to restaurant. Restaurant manager would assist you in any way possible. Professionals indeed. Provide massage service, but by female therapist only. All amenities safe box aircon working superbly well. Would definitely return. Hope for more promos to make stay here more attractive. All rooms equipped with Google app. Versatile LED TV in the room let's you connect to your own Netflix and YouTube account so you see what you like. Simply a marvelous intuituve feature that let's you have a very pleasant and entertaining stay. Very near 300m walk to Jabal Arafah masjid that let's you 3 quarter way up the reasonably steep hill, through the convenient access gateway.
YuzAron
Deluxe Room
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 22, 2024
Accommodation is great: big room space, clean, friendly staffs, good amenities nearby: easily find food shops, department stalls and massage & spa. The only improvement to highlight is - • issue with 1 access card. • Breakfast foods • Welcome drink at lobby not displayed/ provided daily Overall stay is good n recommended. Keep up the friendly ness and good work attitude 🤗
Response from Property: Dear Yuzaron, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Budi Iman Santoso Operational Manager
iya hannah
Junior Suite
Stayed in Nov 2024
Family
1 review
4.5/5
Great
Posted on Dec 25, 2024
Wide variety of food for breakfast buffet. Hotel staff were very accommodating and friendly, especially the front desk. The location is pretty good since most malls are only 5-10 mins away.  *included a pic of the view from our hotel room
Response from Property: Dear Iya Hannah,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Budi Iman SantosoOperational Manager
Guest User
Superior Room
Stayed in Nov 2024
Business travelers
1 review
4.2/5
Very Good
Posted on Dec 12, 2024
Was very pleased and satisfied to be accomodated at Aston Thamrin.. was treated and greeted well by the warmth and pleasant hospitprovided by the front desk reception.. particularly Kris ..and Desy .. with their pleasant composure and disposition.
6/9
Response from Property: Dear Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Budi Iman Santoso Operational Manager
Celestine
Superior Room
Stayed in Oct 2024
Couples
7 review
3.5/5
Posted on Nov 17, 2024
Location is good if you’re looking for local food, and supper at night. Breakfast spread is also good for a 3* hotel. No proper walkway path to walk to Nagoya Hill Mall and better recommended to take a grab/Gojek over. Hotel service is superb with smiley staffs but due to the nightlife around the hotel, there’s very bad noise cancellation/isolation from the windows where you can hear car alarm ringing through the night/motorcycle etc from the window. As for within the room, you can hear other door slam, people talking/laughing along the passageway in. These factors definitely disrupts your sleep if you’re a light sleeper. Cleanliness is so so, not to expect much from the hotel. Did a wipe down when we entered the room and the tissues were dark with dust.
Response from Property: Dear Celestine,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Budi Iman SantosoOperational Manager
Anonymous User
Superior Room
Stayed in Sep 2024
Family
4 review
5.0/5
Outstanding
Posted on Dec 26, 2024
very good place to stay... all the staff are accommodationg... highly recommended
Response from Property: Dear Sir / Madam,Thank you for your wonderful feedback and for recommending our hotel. We are delighted to hear that you had a great stay and found our staff accommodating. Providing a comfortable and welcoming experience for our guests is our top priority, and your kind words are truly appreciated.We look forward to the pleasure of welcoming you back in the future. Should you have any special requests or plans for your next visit, please feel free to let us know.Warm regards,Budi Iman Santoso Operation Manager
Nur Alfia Sari
Superior Room
Stayed in Aug 2024
Family
3 review
4.5/5
Great
Posted on Sep 15, 2024
The service provided is excellent. It is located near the Nagoya Hill Shopping Mall and Lucky Plaza, which is convenient for me when shopping and buying food. I will consider booking here again.
Response from Property: Dear Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Nagoya City Hotel
Samantha Reina Lim
Junior Suite
Stayed in Jul 2024
Family
5 review
4.7/5
Amazing
Posted on Aug 22, 2024
Overall hotel location is good, lots of eateries Hotel team is very professional, helpful, informative. The best I ever encounter! A point deduction on "Cleanliness" as when we checked in at 10pm, the table is still with food stain from the previous guest. The toilet glass door is missing, water splashing out. But nevertheless I will still come back to this hotel again.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel’s location convenient and enjoyed the variety of eateries nearby. It's also wonderful to know that our team made a positive impression with their professionalism, helpfulness, and informative service. Your kind words are greatly appreciated and will be shared with the entire team.We sincerely apologize for the cleanliness issues you encountered during your stay, specifically the food stain on the table and the missing toilet glass door. This does not meet our usual high standards, and we will address these concerns immediately with our housekeeping team to ensure such incidents do not occur in the future. Your feedback is invaluable as it helps us to continuously improve our services.We are pleased to hear that, despite these inconveniences, you still plan to return to our hotel. We look forward to welcoming you back and providing an even better experience next time.Thank you once again for your feedback.Warm regards,Budi Iman Santoso - Operational Manager
Nan
Junior Suite
Stayed in Jul 2024
Couples
2 review
4.2/5
Very Good
Posted on Aug 15, 2024
Highly recommend this hotel On the first day we stayed in the hotel.I want to clean my room and pressing items informed reception but they ars not follow procedure.Inside room towel many black stains. Room is very clean and housekeeper also friendly. Location very good. Thank you for staying time.
Response from Property: Dear Valued Guest,Thank you for choosing to stay with us and for taking the time to share your feedback. We are thrilled to hear that you highly recommend our hotel and that you found our location convenient and our rooms clean. We are also pleased to know that our housekeeping staff made a positive impression on you with their friendliness.However, we are truly sorry to learn about the issues you experienced during your stay. We apologize for the oversight in handling your request for room cleaning and pressing services. This does not reflect the level of service we strive to provide, and we will be reviewing our procedures to ensure such incidents do not happen in the future.We also regret that the towels in your room were not up to our usual standards. Please rest assured that this matter will be addressed immediately, as the quality and cleanliness of our amenities are of utmost importance to us.Your feedback is invaluable in helping us improve our services, and we sincerely hope that you will give us another opportunity to serve you better in the future.Thank you once again for your stay.Warm Regards,Agatha Mawar - Cluster Director of Sales
Explorer Bear
Superior Room
Stayed in Aug 2024
Couples
93 review
5.0/5
Outstanding
Posted on Sep 25, 2024
I would recommend this hotel as all the food options are nearby.
Response from Property: Dear GuestThanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Nagoya City Hotel
AL o.0
Junior Suite
Stayed in Jun 2024
Couples
7 review
4.5/5
Great
Posted on Jul 14, 2024
Room are cleanliness, people and service of this hotel are good, told them we were here for birthday trip, they prepared room decorations and cake for us. 😊
6/11
Response from Property: Dear Valued Guest, thank you for sharing your feedback regarding your recent stay with us. We appreciate your ratings and comments, as they help us to continually improve our services. We are pleased to see that you rated our surroundings and service positively. Our team strives to provide a welcoming environment and excellent service to all our guests. Your feedback is invaluable. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for a more satisfactory experience. Regards, Harry Purnawirawan - Operational Manager
pingg
Superior Room
Stayed in Jun 2024
Travel with friends
3 review
4.7/5
Amazing
Posted on Jul 15, 2024
Good service, location was good as well. There’re quite a number of cafes just below the hotel! Hotel breakfast had a wide range of selection as well
Response from Property: Dear Valued Guest, thank you for sharing your feedback regarding your recent stay with us. We appreciate your ratings and comments, as they help us to continually improve our services. We are pleased to see that you rated our surroundings and service positively. Our team strives to provide a welcoming environment and excellent service to all our guests. Your feedback is invaluable. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for a more satisfactory experience. Regards, Harry Purnawirawan - Operational Manager
Jesleen Koong
Junior Suite
Stayed in Jun 2024
Travel with friends
1 review
4.7/5
Amazing
Posted on Jul 12, 2024
Very good location. Lots of food places within walking distance. Hotel room is clean but buffet spread can be improved. Overall great stay!
Response from Property: Dear Valued Guest, thank you for sharing your feedback regarding your recent stay with us. We appreciate your ratings and comments, as they help us to continually improve our services. We are pleased to see that you rated our surroundings and service positively. Our team strives to provide a welcoming environment and excellent service to all our guests. Your feedback is invaluable. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for a more satisfactory experience.Regards, Harry Purnawirawan - Operational Manager
Treemi
Superior Room
Stayed in May 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Aug 9, 2024
The breakfast selection is various and the taste is great. It will be great if it more spacious and no that crowded. The space between the bed and the TV is too narrow, a bit difficult to walk thru. Nearby hotel also have lots of food options and have convenient store nearby. Staff are friendly too. Overall I enjoy my stay and will be back again for the breakfast 😍😍
Response from Property: Dear Valued Guest,Thank you for your wonderful feedback. We are thrilled to hear that you enjoyed the variety and taste of our breakfast selection! It’s always a pleasure to know that our guests have a great start to their day with our offerings.We appreciate your feedback regarding the dining area’s space and the layout of the room. We understand how important comfort is, and we will look into ways to improve the breakfast area to make it more spacious and less crowded. We will also take your comments about the room layout into consideration as we continuously work on enhancing our guest experience.It's great to hear that you found our location convenient, with plenty of food options and a nearby convenience store. We're also pleased that our friendly staff contributed positively to your stay.Thank you for choosing to stay with us, and we are delighted that you plan to return, especially for our breakfast. We look forward to welcoming you back soon!Warm regards,Budi Iman Santoso - Operational Manager
Anonymous User
Deluxe Room
Stayed in Nov 2024
Couples
5 review
5.0/5
Outstanding
Posted on Dec 29, 2024
Staying here for 1 night. Near by all good places have massage, food court, sea food restaurant. Room is normal
Response from Property: Dear Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Budi Iman SantosoOperational manager