Aston Inn Gideon Batam

Good location and friendly staff

Nice n clean...

All good except for the hotel slipper which is not comfortable to wear. Hotel location excellent very convenient.

The hotel location is the best, bcs shopping mall Wet market,wholesale market, Little box kuek lapis store, massage near to the hotel. If you want twin beds, do not book superior room as they dont provide twin beds. Book under Delxue. Breakfast are provided. Rooms are not sound proof. Can hear alot of people talking while walking pass the room door. Services are good too.

My recent stay at the Aston Inn Gideon in Batam was unfortunately quite disappointing, marred by a series of issues that significantly impacted our comfort and overall experience. We were initially pleased to receive an early check-in and a complimentary upgrade to a family room, which was indeed very spacious. However, our excitement quickly faded as we discovered the room was uncomfortably hot with only one air conditioning unit, taking an excessive amount of time to cool down. The issues escalated when we found a cockroach in the room. While the staff promptly accommodated our request for a room change to a similar size, our relief was short-lived. The replacement room was disappointingly not thoroughly clean, evidenced by a half-drank KOI beverage left in the fridge from a previous guest. This lack of attention to detail was quite off-putting. On our second day, the electricity for the hairdryer and air conditioning inexplicably cut off mid-use. Despite calling for assistance, no one from the staff came to help us. This breakdown in service, coupled with the previous issues, led us to make the decision to check out early. It was particularly frustrating to observe staff members laughing and listening to music when I opened my door, which further highlighted the perceived lack of urgency or concern for our situation. While the early check-in and room upgrade were initially positive gestures, they were unfortunately overshadowed by significant cleanliness issues, maintenance problems, and a concerning lack of responsiveness from the staff. Based on this experience, I would be hesitant to recommend Aston Inn Gideon to others. While the hotel's location is great, offering numerous food options nearby, it's also important to note that there are many other hotel choices in the vicinity that potential guests might consider given the issues encountered here.

Nice hotel location, walking proximity to a number of amenities. The added bed took quite a while to come and staff has to be reminded. Housekeeping was also not done, so have to request for water and change of towel. Nice breakfast as shown in photo