Pension Baden Heim

There was a nationwide travel discount, and it was Saturday, so all the places I booked in Nagasaki a week in advance were ridiculously expensive. All the reasonably priced hotels were gone. This cheap "pension" had rooms available, so I made a reservation through Rakuten Travel. The following happened with the reservation. 1) 6,000 yen for a room only. After I made the reservation, I received a call from the owner of the pension. He said that this reservation was not eligible for the nationwide discount, so I should cancel my reservation from Rakuten. During that call, the reservation was changed to one with breakfast included for 7,000 yen. 2) I thought, "I see, if it's not with breakfast, it won't be eligible for the "travel discount". Oh well. I decided to force myself to eat breakfast. 3) When I checked in, I was asked, "What would you like for breakfast?" I thought, "Oh, I don't need breakfast," so I replied, "No breakfast." However, the price was 7,000 yen including breakfast (the price I paid was 40% off with the nationwide discount). Huh? I thought, but since it was a small difference, I swallowed it. 4) In the morning, the wife called out to me outside the door. "Breakfast will be served until XX o'clock." I replied, "No, I don't need breakfast." I muttered to myself, "You said you didn't want breakfast." 5) When I checked out, I apologized. "I thought I said I didn't want breakfast, but I'm sorry. I'm sorry for making the food go to waste." The owner only said, "Yes." I thought, this is no good. When I checked in, I thought maybe he misheard me when I said I didn't want breakfast because of his poor hearing, but there was no explanation for the cancellation of the original Rakuten reservation, and in the worst case scenario, I thought that the room rate was unclear (to me) because of some stingy intention to save on Rakuten's commission and to increase the unit price by including breakfast. That's because the owner's attitude is not at the level of a customer-oriented business. Because it is called a "Pension", when I check in, I imagine a homely image, and even if I talk about old times, they are not friendly. On this day, I am attending a high school reunion for the first time in several decades, so there is a possibility that I might let loose and be late for the "11 o'clock curfew". So I asked, "What should I do if I am late at 11 o'clock?" and they said, like the government officials of the past, "We will lock the door at 11 o'clock. After that, you can't enter until 7 o'clock (8 o'clock?) in the morning." No, we intend to keep the curfew. They are asking about what to do in case of an emergency. I will not be late for a long time. But there should be a way of speaking that is a little more like a customer-oriented business. Even young people can add words like "I'm sorry" or "I'm sorry" to the beginning of something that is difficult to say to the other person. The husband is a little over 70 years old. He said that he doesn't want to push himself anymore. I am a little older than him. I have experienced many types of customer service, and have provided guidance and management, but I think it would be best for the owner of this business to retire. It doesn't seem like he's having any fun doing it any more, and more than anything, there is a high risk that making customers feel uncomfortable will spoil their precious memories of Nagasaki. There are also other customer comments that seem to be dissatisfaction or complaints. I have seen similar comments on other sites. I think it's about time he thought about it. I hope that the information here reaches the owner.