Guest User
June 4, 2024
TERRIBLE customer service, I definitely DO NOT recommend staying here. The Fijian staff is friendly but unfortunately, the management is terrible! They offer a shuttle service but do not bother to make sure it gets there on time (or get there at all). We almost lost a tour because they offered a shuttle to their sister hotel Tanoa international which NEVER showed up - tours normally do pick ups at Tanoa international NOT Tanoa apartments. We had to get a taxi to take the tour (because we had lost the hotel pick up) and they refused to refund us the taxi fare or take ownership of their mistake. On top of that, the rooms are old and filthy, full of cockroaches, the bed was full of hair and stained sheets. Save your money and go elsewhere!