Comfort Suites Nacogdoches

The room was clean. Beds were comfortable. But.....they was barely any hot water! We end up taking cool showers on a day that was cold (low 40's). When I checked out, the front desk asked how my visit was and told her the issue with the water temperature. Another customer was complaining about it too. The clerk told us several people said the same thing! I asked to speak to the manager but was busy. I asked for the manager to call me and never heard from her. I was hoping that this would be a good hotel to say especially if my child attends SFA but I will go back to my usual hotel brand. This was the first and definitely my last time I will stay at this hotel brand.

I loved it, very clean and nice employees. The store next to the hotel and food around. Easy access to the freeway.

I was pleasantly surprised with this hotel. I have stayed at two others in this town and have been pretty disappointed in them . this hotel was very clean, great breakfast and a friendly staff! The room matched the pictures online. It was clean. They had water and cookies in the lobby even. When I arrived I was able to check into my room promptly. I do have to say it was graduation weekend for SFA and that is why I was there so it was very overpriced for the area. So obviously they were price gauging but I needed to arrive a night earlier to help my daughter with some things so I was willing to pay the $300 for the room instead of having to drive 30 more minutes to lufkin. It’s not a $300 a night hotel by any means but I was happy with my overnight accommodation. Everything in the room worked, it wasn’t noisy and the bed was comfortable.

We checked in for a one night stay with our family after hours of traveling on the road. Immediately upon entering the room we noticed that the bathroom had barely been cleaned (if at all). There was urine on the seat and by the toilet. We also noticed there were bugs in the lights behind the beds. On top of that, the AC was out in the building. We immediately decided to check out. I spoke with the gentlemen behind the desk and he informed that there was no manager on duty but someone would call and rectify the situation. I spoke with a manager a few days later and he assured me they would be approving our refund to the third party we booked with. A month later the third party said they did not get the authorization of the refund but that it could take 6-8 weeks for processing. Another month passes and no refund. I called and was told the hotel still had not authorized any refund. I then called the hotel and spoke with a manager who said she would have to check with her General Manager to see what is going on and to call back an hour later. I call back an hour later and she had left, so there was no one to talk to. At this point all I can do is share the frustration and inform any potential customers not to stay here.

Completely remodeled, top to bottom. Staff is amazing. Cleanliness is top priority. I stayed in 2022 and was happy to see the changes in 2023. I declined staying at a historical hotel downtown to stay at Comfort Suites. I would come back in October if my assignment is continued.

convenient and friendly personell; no issues even with the construction. My only complaint was the limited hot -what was offered was ok but very limited compared to most other comfort suites I've stayed at in multiple states. I would book this hotel and recommend it to others.

The room we had here was just down right nasty, even had what looked like dried blood on the door trim in the bathroom, holes in the wall, carpet worn out. I don't know who is writing there good reviews because our room was a mess.

Not the newest on the block, but VERY clean as is, and renovations are being done. Had slight problem with the door reader, and had to have touchless cards re-zapped. Management said they had a reduced staff, but we had fresh towels every day of our 5 day stay, and the room was clean. All staff were friendly, but the breakfast crew was even more so. Food was cooked well, with a good variety of fruits and yogurts. The banana muffins were great. Always had a parking space, but there are large shipping containers with the renovation supplies in the front parking lot. Building is set back from the road, and could not hear most traffic.

Hotel was nice and front desk very accommodating after being short staff with getting rooms cleaned. Suite is nice size and bed was very comfortable. Only issue we had was the room door was a little hard to get into room and the breakfast was a little on the lacking side but probably due to being short staffed. I would stay at this hotel again when in town. Thank you Comfort Suites Nacogdoches