River Oaks Resort

Nice resort that needs better maids My initial unit that i was assigned wasn't fit for human occupancy. It was filthy !!!! I went back to the office and let them know how gross it was and i wouldn't stay there. She called the super of the cleaning crew and was told it had been cleaned. I shared with her i didn't live in filth and i wouldn't there either. I was given a better unit that was much cleaner. It had a leaking toilet in one of the bathrooms and the screened patio had holes in the screens but was cleaner than the first unit. The cleaning crew definitely need to be retrained!!

The staff was extremely rude and unprofessional. We arrived at the condo and it was completely unsanitary. We contacted the property manager and he was rude and basically said it was on *******. After talking to him further, he said they would provide a full refund but that ******* needed to be the one to contact them. ******* tried to contact them on my behalf and they wouldn't respond. I'm still working work ******* and hope they will provide a refund for our inconvenience.

The condo set up is nice. Our condo was covered in black hair, my son’s comforter had a white substance on it that looked suspicious and unwashed. The neighbors were doing ***** and it was blowing into our condos vent system. Some guy was asking my daughter weird questions at the pool. Security was horrible. People were inconsiderate of children being in the pool and smoking, doing ***** there, when none was allowed. The out door halls were full of trash and someone had a car hood on the 3rd floor?!?. This place is over priced compared to other condos in the area that have way more amenities.

Customer service is not professional, was looking more than 1 hours to find a building, finally the third times reach customer service the building number was provided incorrectly, inside the room the front door luck was missing, toilets out of order, room is very poor quality and doesn’t cost this money I paid. Don’t recommend anyone

Close to the pool.. Did not like the fact that the check in closed at 5:00 PM. Did not like that no maid service at all.

My family has rented condos at River Oaks fir several years. This has been the worst experience we have had. The unit was nicely decorated but it was not clean. One of the bedrooms had a horrible odor. We kept looking for a dead rodent because the room smelled so bad. There were spider webs everywhere. The patio area was disgusting. There was a nest of bugs and one dirty chair. The master bedroom had a broken bed that was propped up with a piece of cardboard. The second bathroom had a ceiling air vent that was barely hanging on the ceiling. The washer stopped working after one wash. And to top it off, in the second night we were locked out of the unit for two hours because the door code stopped working. We called every number we could find, only to get voice mail. We finally stopped a security guard driving in the parking lot. He called maintenance and they answered for him. The gentleman was rude and said he was only there for the owners and not renters. We finally find someone from beaches rentals to help reset the code when qe didn't even rent through beaches, yet we were expected to know to call them. Terrible experience.