Guest User
July 4, 2024
Wife is handicapped and we were placed on the sixth floor which the elevator only goes to fifth. Once we got to the room to use the bathroom no toilet paper, cabinet doors hanging off the hinges, stains on bed and couch, couldn’t find a phone to call the front desk, battery and wiring hanging out of smoke detector, and also went to go out on the balcony and there was no door handle on outside (noticed as I was just about to close the door). Went back down to ask for toilet paper and was told they would send some up. Waited another 20-30 minutes. Which I used to find another hotel. Never got the toilet paper. Walked back down to check out and front desk person ignored us, and we handed back the key and left. I now have been trying for a week to get money back on this hotel and they are denying a refund. DO NOT STAY AT THIS PLACE!!!!!