Willow Bay Resort

Bathroom was gross

I sat on this review. I will start with the good. The location was great. Other than that that’s about the only good thing this hotel had to offer. It advertised a playground. There was none. We ended up going to the surrounding hotels for food and drinks. The room was lack luster. The twin beds were in a literal closet. The ladder didn’t work and ended up falling on my 2 year olds foot. Maintenance never showed up to fix the ladder. Check in was supposed to be at 4 p.m. we didn’t get to check in until 7 p.m. Oh and to top it off I was only offered a refund of $75-$100 if I lied and gave them a 5 star review. My conscious wouldn’t allow me to lie for some money. Therefore this is my real review. If you can deal with All of this then this would be perfect for you. As far as for me & my family, we won’t be staying here again. It’s clear the reviews are being paid for

This was honestly the worst hotel I’ve stayed at. There is never anyone at the front desk. You have to call to get in touch with someone, and even then they don’t answer. Every pool and hot tub was closed, and nobody made us aware of that prior. All of the surrounding hotels had their pools open. I never saw anyone cleaning. There was trash piled in the hallway. There was no extra trash bags. The air conditioning DID NOT cool the room. We had to go to Walmart to buy a fan to even be semi comfortable. This is the furthest from a “resort”.

The people were so nice. So helpful. Older property but quaint and charming. Not as busy as surrounding hotels. Lots of ongoing improvements to the rooms. Internet pretty strong. Little pizza grocery right outside the front entrance. Parking so easy.

Overall amazing! I recommend tgis place. Cleanliness, friendly, spacious and luxurious.

Extremely disappointing stay. The property is poorly maintained, with unacceptable cleanliness standards. The pool and hot tub were both out of service, and the bathroom had major issues — the bathtub drained slowly, the toilets were dirty, and the flush barely worked. The hotel appeared short-staffed, leading to long wait times at check-in. I wasn’t given my room until two hours after the stated check-in time. Overall, this was a terrible experience and absolutely not worth the money. I would not recommend this place to anyone.