Hotel Mall Palace

Great

The location of this hotel is excellent, but the maintenance and hygiene standards are extremely poor. I’ve been staying here for the past 10 years, but in the last 2 years, the quality has declined drastically. Don't rely on reviews older than two years, as the condition was much better back then. However, the management now seems to have completely left the hotel in the hands of the staff, and as you can imagine, how they will take care without any supervision. We stayed in the soo called most premium AC rooms of the hotel. they reuse dustbin bags from previous stays, which still have stains of tobacco and ketchup. The towels were dirtyyy, and the bed sheets appeared to have not been changed since the last 2-3 guests. The sofa and chairs were also in poor condition. There was noticeable seepage on the walls throughout the room, and a foul odor lingered in the air. We had booked the room for two days, but the conditions were so bad that we considered switching hotels the following day (although we couldn't, every hotel was full because of new year). Despite the hotel being nearly empty, both the room service and cleanliness were abysmal, and the overall service was disappointing.

It was a pleasure to stay at The mall palace hotel, service staff was very good and hotel cleanness is too good...

Hotel is located at mall road near roap way. I stayed in this hotel in Jan 2024 with my family , Very good experience about Hotel location , scenic view from balcony , rooms , staff services & food . However I want to share an incident that happened to me in that hotel. My daughter's health suddenly worsened at night around 4 am , I connected to the reception , One staff Manish was there , He immediately called his other staff Pooran , Even though so cold in the morning at around 5 am , Pooran took me to the doctor on two wheeler for my daughter . Really I salute to Pooran from my heart who helped me so much that night , may god give him much progress in life. However All other staffs were also very polite, well-behaved & knows how to handle their customer Overall I would recommend this hotel if you are looking for great place to stay in Mussoorie.

"NEVER GO FOR THIS PROPERTY " Hotel rooms just look good in pictures , the bedsheets have leftover hairs on them and no cleaning done even after 2-3 requests. Washrooms are too smelly and even their furniture is old and broken The worst experience ever had in any hotel visited. Hotel staff is so arrogant and rude , ZERO hospitality, Even the owner himself is so rude that he doesn't listen to any of your problems. Don't get fooled by believing that this hotel is on mall road Walkablity of the hotel from the library chowk is around 1.5km (rickshaw cost-250) . Guests have to climb around 40-50 stairs to reach the hotel so it is very difficult for the old age citizens to get there. Hotel staff also Didn't came to pick up our luggage. A wise person would never go for this hotel.

Hotel is good. Location is excellent. But service is below par. As I write, I'm still at #103 . I would point few things out. 1) The room is just beside the entrance stair. Hence, you cannot remove the curtains because of your privacy 2) Right after check-in I informed the Front Desk that the intercom in my room was not working. Not for once in last 2 days, anyone bothered to come & check. 3) You provide tea/ coffee amenities in room which is excellent. But again no suger / suger fee sachets were provided. I had to tell Front Desk yesterday. After that only I got some. Being a hotelier myself, these 3 basic errors are not acceptable to me. I've got a feeling that I faced these issues since my reservation was from an online portal ( lesser tariff than the Hotel Tariff quoted to me by mail) I'll perhaps book another hotel next time I visit Mussoorie