Hotel Basera

An Amazing Stay with Warm Hospitality! We had a wonderful experience at Hotel Basera in Mussoorie. The location is beautiful with a lovely view, and the rooms were clean, cozy, and well-maintained. What really made our stay special was the amazing hospitality — the staff was extremely courteous, helpful, and always smiling. They made us feel right at home!

One of the WORST HOTELS– STAY AWAY! (if zero was an option, we’d give that) We checked into Hotel Basera, Mussoorie hoping for a relaxing getaway. What we got instead was straight out of a horror story. The moment we entered the room, it was obvious hygiene wasn’t even an afterthought—cobwebs hanging from every corner, dust caked on furniture, and an eerie sense of neglect. But it got worse. MUCH worse. We spotted KANKHAJURA (centipede) crawling freely across the room, and before we could process that, we found a BLACK SCORPION—yes, an actual venomous scorpion—hiding near our bed. We immediately reported it, only to be told by the staff that we were either imagining things or exaggerating. It took an intense argument and repeated pleading before they even agreed to come take a look. When they finally moved the bed, there it was: the centipede and the scorpion, just chilling as if they were part of the room service. The staff’s reaction was casual at best and infuriatingly dismissive at worst. No apology, no empathy, no urgent clean-up. This wasn’t just a bad stay—it was a nightmare. We were genuinely scared to sleep, and we left with one firm resolve: never again. We’re writing this not just out of frustration but as a warning to anyone even remotely considering this property. There are countless beautiful and safe options in Mussoorie. This is NOT one of them. You've been warned.

The stay was really comfortable and the ambience and view from the room and the hotel was just so pleasurable and aesthetic. It gave a proper hill station vibe and the communities was always good. The staffs were well behaved and mannered.

Location is good.. chinese food is not good.. else dal makhni is good... amenities was not good as there geyser was not working properly and their services are also not that good .

Rooms are not clean, hotel staff not good, room service and food too bad. If you don’t want to waste your money don’t go to this hotel.

Poor service. Noone attends your calls after 11 pm on reception. No power back up connection for geyser. In case of electricity cut can't take a bath. Staff is not responsive.