The Pearl by Dls Hotels

The Pearl by DLS impresses with clean, spacious rooms and a convenient location near Mall Road. Guests appreciate the friendly staff and well-maintained amenities, providing a comfortable and supportive atmosphere.

I booked and paid for a premium mountain view room for 2 nights at The Pearl by DLS, Mussoorie. But when I arrived, I was given a basic room with no view because, as staff admitted later, they had upgraded someone else to my room. After 2 hours of complaints, they gave me a lower-category room for the first night, with a promise to move me the next day. Only on day two did I finally get the room I had paid for—no apology, no compensation. The issues didn’t end there: No room key provided – “server down” was the excuse. Staff had to unlock the door each time with a master key. Lift wasn’t working – not ideal for a property on a hillside. Rude and dismissive staff – they told me to "enjoy the view from the deck" when I questioned the missing mountain view. Cabs don’t reach the hotel – had to walk nearly 500 meters uphill with luggage, which is never mentioned during booking. Overall, this hotel is poorly managed and not worth the premium rates. Guests should not suffer because of the hotel's internal chaos. Would not recommend.

The overall stay was good and comfortable. The staff was very humble and supportive. Such a nice place to stay either with your family or with friends The hotel was impeccably clean, the rooms were spacious and comfortable, and the staff was incredibly friendly and helpful," or "The hotel's location is perfect, right in the heart of the city with easy access to everything."