Guest User
June 1, 2023
Don't stay here unless you like the worst experience with the booking/payment process ever. As I was going to take the room, I changed my mind because the charge was higher than we discussed. My card was in the reader but I didn't accept/insert pin to approve. Well low and behold they still charged my card well over the amount that I saw in the screen maxing out my card and leaving me stranded. And the kicker, was I had to find out when I tried checking in to the next hotel. So I returened to ask why they charged my card without even telling me so, and not giving me a receipt of any kind. Total **** about it, and dismissed me telling me to call my card company. So I called and Not only was it not even a preauthorization. It was a full charge and hold. They didn't even do a a reversal to release my funds, now I have to wait 3 days to have the funds available on my card. Went back to see what can be done as I needed a room my little boy and I. Turned into a horrible stressful night. Don't stay here if you don't want a headache