Joali Maldives

The accommodation impresses with excellent facilities, outstanding service, and spacious, luxurious rooms with modern amenities. Guests appreciate the clean, well-designed environment and friendly, professional staff.

I am writing to express my deep disappointment with the reservation experience at Joali Maldives. Having booked stays at both Joali Maldives and Joali Being directly through the hotel, I had expected to receive the best available rates and exclusive benefits. Unfortunately, I later discovered that a third party tour agency was offering significantly better package which including complimentary inter-resort transfers and substantial seaplane transfer discounts that were not extended to direct bookers like myself. When I raised these concerns, I was told that the promotions had been introduced after my booking and were available only through selected key travel partners. Not only was my direct booking over USD 3,700 more expensive than the partner package, but the only advice I received was to cancel and rebook through the partner if I wished to secure a better deal. It was disheartening that the reservation team made no attempt to match the rate or extend any gesture of goodwill. The indifference left me feeling as though I was not valued as a guest perhaps even dismissed as unworthy of further effort. Further adding to my frustration, I was informed that a new special rate had been introduced after my booking. When I requested a detailed comparison between my existing reservation, the travel partner’s package, and the newly introduced special rate, the response I received was perfunctory at best. I was merely referred to the hotel website, without any personalized breakdown or assistance. This level of service is not what one associates with a luxury resort. If this is the experience before arrival, it raises concerns about the level of care and attention guests might receive on property. As a result of this disappointing experience, I chose to cancel my bookings with Joali and rebook with Cheval Blanc Randheli. From the very first interaction with their reservations team through to our actual stay, every touchpoint at Cheval Blanc exceeded expectations. Their commitment to clear, thoughtful communication and genuine guest care reassured us that we had made the right decision. Luxury hospitality should be defined by exemplary service, not just branding, accolades, or curated media narratives. Joali’s positioning as the Maldives’ first art-immersive and well-being-focused resort may be unique, but such distinctions are meaningless if fundamental guest expectations are not met.

Experience was very good! My butler Ammaty was very nice, caring and accommodating! Joali is very worth the visit , food and vibe was very good and chill. All staff was very nice and professional! Spending my honeymoon here was the best experience! We will definitely be back again! -mel&lai