Fly blue bird
August 20, 2024
I was a little hesitant before booking because I saw some poor reviews. I thought it was close to the train station and convenient to Neuschwanstein Castle. As expected, the check-in experience was terrible! An 86-year-old man was placed in an attic room, which was very hot. The room was small and the sloping ceiling made it difficult to stand straight. I discussed with the hotel to change to a lower floor, but they refused! The fat woman at the front desk also said that her husband was in his 90s and had to endure the high temperature at home without air conditioning, and he died peacefully. Crazy! What happened to your husband has nothing to do with us! A hotel that doesn't take customers' demands seriously is probably not far from bankruptcy.
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