Hotel Bayerischer Hof

Good Good

Good apartment

Service at Bayerischer Hof starts outside, when arriving by car: They take care of your luggage and take the keys to park your car. Reception is very friendly, helpful and effectively under the Corona-Regulations, to provide a good room for you. Breakfast is still good, but before Corona-Times it was definitely better. I only managed a Dinner at Trader Vic's, which is quite nice for tourists, but not the original food I know from Asia myself. The four days at the Bayerischer Hof were the most comfortable time I had this year. And now I plan to be back there in December - same hotel.

Extremely comfortable and right at the heart of the centre of Munich.

Great location

This hotel is described as a luxury hotel, however, our experience was anything but luxury. First we had to wait almost 1/2 hr for our luggage to be brought to our room. Next we had to change rooms 3 times. Our first room had broken AC, we waited more than 30 minutes for our new room assignment and then that room had a view of a construction crane! Our final room assignment also had AC issues after being in the room for only 2 hrs. The AC was leaking from the ceiling into my husband's luggage. Also there were lamps not working because there were no receptacles, burned wallpaper from electrical sparks, and a broken receptacle in the bathroom which could have caused an electrical shock. I might note that the final room was right next to the elevator which we considered a rude assignment after changing rooms for 2 hours. Not once did anyone offer an accomodation for our incoveniences in changing rooms: a cup of coffee or a drink at the bar, while the staff sorted out a room for us. Even when we checked out of the hotel and expressed our disappointment in our stay, all that could be said is the hotel was having some renovations. That was their excuse. Additionally these renovations, which were not disclosed on their website did cause some of their restaurants to be closed. The final straw in our dissappointing stay was our experience on the roof top bar. We had a reservation and when we arrived 9 minutes early, we were told to wait until 9:30 although there were empty tables on the deck. Then after being seated, we waited for 15 minutes for a server to take our order, and then 15 minutes later the server returned to advise us the drink we ordered was out of stock! This type of service is not what one would expect at a luxury hotel which is charging very high prices. I have reached out to the hotel 3 times over the last few weeks and the hotel doesn't even bother to respond to us. Such poor customer service. I can not recommend the Bayerischer!!

The mixed reviews featured here caused me to hesitate before choosing to book. We found the staff to be excellent throughout - except for a slight mistake when we were recommended to take drinks on the rooftop which had been fully booked. This error was remedied by the concierge who booked for us for the second night. I think snacks should arrive with drinks at a venue of this standard - the view of Munich's skyline and churches from the rooftop is beautiful. The rooms are decorated in a series of different styles, however I found no opportunity to select my preference. I enjoyed relaxing in the pool and dining in the hotel's Garden restaurant. The setting is very well located within easy walking distance of all the city's principal sights. It was easy to take a taxi to the Nymphenburg Palace and retain the driver's number to request collection. Breakfast is fantastic and meets the expectations of a hotel of this class. Some of the waiting staff at breakfast need to wake up, smile and be more helpful - whilst others perform their role eminently.