Guest User
October 20, 2024
Booked villas for the village living experience, upon arrival reservation was there but rooms unavailable so were bumped up to executive rooms and we had to pay difference even though front desk lady acknowledged it was their fault. Felt I was robbed, unfair. Door lock in first room did not work, had to change rooms, maintenance man says that this happens often with this room, left wondering why they rent it without fixing problem. Had to climb out window to exit room. Swimming pool dirty. No AC in rooms. Rooms are clean, staff polite but slow, meals take over an hour and not everyone in group will get meal at same time. Stayed another night at Happuwani Lodge next door for a night and that was much better, dont waste your money here, the lodge next door has better food, swimming pool is clean, service spot on and rooms are big, and rooms have AC. Spoke to management about room rate and situation, deaf ears, I got your money and run attitude. Nalipiri has lots of mosquitoes for some reason, Happuwani did not have any issues like that.