Guest User
December 31, 2024
The grounds of the hotel are spacious and the service staff are friendly and welcoming. The food was good and rooms we used were comfortable and warm. However, the upholstery of the seats in our son’s room was old, dirty, and stained. The blinds also kept coming out of the rails in all our rooms. The spa experience also came short and was not relaxing at all. It’s a three star for me mainly because even though we had booked and paid early, the staff kept “forgetting”our booking. We kept calling and finally were told they are short of rooms and we would have to be transferred in the middle of our vacation to their other hotel, The Ark. We were quite disappointed but since we had paid and it was too late to look for an alternative, we went along with it. The staff kept insisting that The Ark was an upgrade but it turned out to be not. The rooms are very tiny with no space to move around, place your suitcase or even wardrobes to hang clothes. Worse still, we felt discriminated against in our own country because our family was placed at the basement rooms (C series) where there was no view while all the foreign (white) guests were given rooms at the A and B levels. We didn’t see any other family at the C level. The hotel should be able to treat all it’s customers equally and for heaven’s sake, if you don’t have rooms you don’t take my money. Let me know and on time so can I look for my own preferred alternative!