Pilgrim Hotel

Over recent months my wife and I and our family have enjoyed several meals including Sunday lunch at the Pilgrim Hotel restaurant. We have never been disappointed enjoying the food, the service, and the very competitive prices - and not forgetting the exceptional view across the Black Mountains from the sun lounge

We stayed as a couple and had a fab time! We had a really warm and friendly welcome at check in and a lovely farewell at checkout. The room was spotless, spacious with glorious views. It had everything we needed. We managed to lock our keys in the room (🤦‍♀️) and this was dealt with super efficiently and with such good nature. Friends joined us for dinner and this was divine. We all had different meals from the main menu - no one could fault anything. Special mention to Nathan who was good humoured throughout and super attentive. Breakfast was hearty, hot and had enough choice to keep everyone happy. Will look to return and would 💯 recommend.

Food was tasty but service was poor, the lady was rude to numerous customers, made more aware when a gentleman member of staff couldn’t be more accommodating. We stopped for a brief lunch while undertaking a long journey. I stood at the bar for a number of minutes no one arrived for 10 mins or more. We took at seat to look at the menu. There were only a handful of tables in occupation at our arrival. I asked to order and was told they would have to ask the kitchen as we hadn’t booked. Sign outside stated food all day and non residents welcome. We waited not too long for food. Other customers arrived and were told to wait for an allocated seat and to make sure they only sat t a table for 2 as 2 people shouldn’t take a 4 person table (which is what we had done). The customer asked to place an order and was told they would come and take the order when they were ready. The customer said he was ready but the lady said twice it was when they were ready. She said this to 2 or 3 sets of customers. This could have been policy but the male member of staff couldn’t have been more different confirming to a customer that food was all day everyday and they could sit anywhere they wished. It was a shame as it was the only place open on a Monday so would pick up trade on a beautifully hot sunny day. On a main A road it will likely pick up lots of passing traffic of people that don’t book

Staff very friendly and helpful. Room clean. Excellent quality food and reasonable prices . Would definitely recommend

What fantastic staff!! They knew we were celebrating our aunt and uncles diamond wedding anniversary (although we're now pensioners we were bridesmaids!), and greeted the couple with congratulations, remembered allergies and treated our celebratory little group with kindness, thoughtfulness, and generosity. They truly made the lunch a memorable and lovely occasion. We had a gorgeous table with a stunning view, the food was excellent, the staff were fantastic. Thank you all so much, I will be recommending you to everyone :)

Garden Suite - almost perfect We booked the Garden Suite which was a lovely room with stunning views. Unfortunately on the first night there was a young family in the room above us and they were pretty noisy jumping up and down. I asked reception to have a polite word which they did. My only other negative was the bed; the mattress was so hard it was a killer. The hotel did put a duvet directly onto the mattress but I think having the option to have a topper would have been better, especially given the luxury sell of the suite. With all that said, staff were responsive, the room itself was lovely and the evening meal was delicious