Guest User
November 4, 2024
Excellent journey and hotel. It was the best Tunisian hotel I have ever visited. Fact is that all the staff is very professional. Additionally to the mentioned point, they have a very high level of hospitality and kindness. The general Director,miss Achwek was very helpful, professional and gives me the feeling to do more than expected to make me satisfied and happy. I really appreciated every single effort you did for me and my mom. Excellent Team, specially the zahilah restaurant team (walid, maître slimen,hamza,Olfa etc...) and the reception (my lovely khawlah and Hela, Bilel, Maher, kais, Achraf, Saïd and Nejmeddin etc...). Idriss (Lobby bar) was also so funny and helpful. Concerning the room service, I have to mention Sonia, a very kind and helpful person. The staff was very professional,helpful and kind. A feedback is certainly a good thing for the rating of the hotel at an international level but the human side and the kindness of the staff can't be described with simple words. As a guest, you feel the willingness to make you satisfied and happy. The spa team also was very concerned and professional. Thank you so much for every thing and sorry if I forgot to mention anyone of you.