Madeline Hotel & Residences, Auberge Resorts Collection

I would never stay at this hotel again. There is a reflection area that has a astro turf like carpet where children play and the hotel allows unleashed dogs to urinate and defecate in the same area where these children played.

The Madeline made our wedding weekend so memorable. Every person we interacted with went above and beyond. We will be returning every year for our anniversary!

Madeline is a beautiful hotel with wonderful service. The property was spotless. I appreciated the complimentary water and coffee station. The pool was gorgeous! It was such an enjoyable, relaxing stay!

As always, the location of the Madeleine leads the list of why to stay there… Still a mixup with the room reservation, even though I specifically made it on the phone with an Team member on site in order to hopefully get the room with the desired view… That didn’t work out, again, but I believe it’s merely a communication issue that wouldn’t be that difficult to resolve… Team went out of the way to make amends with a beautiful upgrade and thoughtful notes and gifts, including a beautiful arrangement of flowers… Thank you to their staff… I’ve stayed here many times, but there are still some of the same lingering issues, including the remote/television… Normally not an issue when you’re in such a beautiful place where you wanna be outside all the time, but if there’s something specific in terms of live television like sports, you’llend up having to call in an engineering member… It’s getting time for some unavoidable upgrades like carpet, But in terms of cleanliness, the housekeeping staff is excellent… One note; I’m certain the Madeline gets complaints about their in-house music… but it is as spot on as any background track could be and reflects the unique nature of the world class destination that is Telluride… Very distinctive and superior to setting the property from other luxury hotels and residences… So-called yacht rock would seem to be an easy default and while I loves me some Steely Dan, Michael McDonald, and Christopher Cross, that would be a more appropriate choice for a hotel near Laguna Beach… Telluride’s historical spot in the old west and the significance of the bluegrass Festival, One of the finest in the country, make the current soundtrack, perfect

We travel frequently and seek out 5-star properties and luxury hotels, so we rely heavily on TripAdvisor reviews — and wanted to share ours to pay it forward. The Madeline offers a beautiful location and an overall nice stay, but in our opinion, it fell short of the level of service, attention to detail, and warmth you expect from a property in this price range. It wasn’t one big issue, but rather a series of “small” misses that high-end hotels typically get right. For example, the pre-arrival intake form from the concierge asked about special requests — we asked for extra pillows, but none were in our room upon arrival. We also requested turndown service no later than 8 p.m., but on our second night, the attendant arrived at 9 p.m., after we had already settled in for the evening. It was also not made clear during booking that the residence room we reserved would be in a separate building from the main hotel. The walk isn’t far, but the setup feels more like a condo building than a hotel (because it is). For us, that added to a sense of distance from the staff and the property’s amenities — something worth considering depending on your preferences. The main on-site restaurant was another disappointment — limited menu options and dishes lacking in flavor made it one of the least memorable meals we’ve had in our travels. The spa was also underwhelming for the price. We arrived early hoping to relax, but were shown to a small, crowded lounge, never offered a robe or changing area, and learned the sauna was located separately outside by the pool rather than within the spa itself. If you are a looking for a true, high end spa experience, this is not it. While we enjoyed Telluride and will absolutely return, we’ll likely try a different property next time in hopes of finding the level of hospitality and refinement we expect from a luxury stay.

The hotel and staff are top notify. Room was spacious and clean. WiFi was almost unusable. If you are traveling for work or need to work from your hotel room on vacation, be cautious about staying here. Staff acknowledged the issue but was unable to provide any solution.