Guest User
March 1, 2024
Go ahead treat yourselves a dumpy place! The front desk lady (Tanya) will definitely give you some nasty attitude. I let her know with a concerned of the window in our bedroom which could not be locked since she gave me a ground floor room facing the parking lot. She said she was off work then, at 5p??. And there's no one else available there to help? Then she will be in the next morning at 9a. I asked her if that would be appropriate if a front desk staff would stop by to our room. She then told me she's also the Manager. To make the story short, I waited for her until 9:50a the next morning. I then called her twice with no answer. She later called back and said she's busy and will stop by later. I told her she should have let us know since we needed to be out for a full day. Lo & behold, when we got back to the room in the evening, we found someone came into the room, raised the blind all the way up by the window which was facing the corridor, was completely exposed every single thing my 16 old daughter had on the sofa bed. We were totally shocked. Apparently Tanya went into the room, but only checked the window facing the corridor but not the bedroom window facing to the parking lot. Yes, the other window lock was still broken. Other than that issue, Tanya insisted that she brought me a small bottle of dish detergent after I requested for it. She argued with me for that tiny bottle of liquid detergent? After all we just wanted to keep the place cleaned & tidy. To our surprise, Tanya acted as the Front Desk staff, the House Keeper & the Manager, would also call it the day at 5p. We were also totally disgusted that they did not provide any clean towels for the second day. So DON'T BELIEVE those positive reviews on this stayApt in Mount Vernon, Virginia.