Stayapt Suites Alexandria-Fort Belvoir

This is the best value long-term hotel that I have stayed at. I have two concerns: I wish the office staff was available 24/7 - or at least during predictable hours - and I hope they get more proactive in finding and taking care of maintenance issues. This facility seems to be relatively new and I encountered a number of issues with rooms that were promptly fixed. My concern is that the property owner/manager is not finding the issues pro-actively. The quantity may grow, and the quality will suffer, if they don't shift mind-set from a reactive to a proactive stance towards maintaining their property. Examples: microwave door handle loose, broken dryer, and inoperable propane grill.

Avoid At All Costs if you value your Privacy. We had quietly stayed there for several months during a home restoration after a flood. With no prior warning or justification the Manager suddenly burst into our Double Locked door while we were sleeping. Needless to say we felt Invaded and insecure in our Private Room after that. We immediately moved to another hotel. We had very personal and sensitive items with us and my spouse had special medical issues which the Staff was aware of. I wrote directly to the property owner about this with no response. This shows both a lack of Customer service and caring. Beware . There are many nearby hotels... Todd Q

After taking a shower the day after arrival I called the property that morning to request shower gel as there was none when I took a shower. The property manager said "Well I just left the property, when did you know that you didn't have shower gel." Her tone indicated her frustration with the timing of my call. Shocked I said, "this morning....I just took a shower and now my son will take a shower." While I recieved shower gel immediately after the call, it was the rudeness that I took issue with. Also, the grass in the couryard is fake which makes it very cheesy.

Go ahead treat yourselves a dumpy place! The front desk lady (Tanya) will definitely give you some nasty attitude. I let her know with a concerned of the window in our bedroom which could not be locked since she gave me a ground floor room facing the parking lot. She said she was off work then, at 5p??. And there's no one else available there to help? Then she will be in the next morning at 9a. I asked her if that would be appropriate if a front desk staff would stop by to our room. She then told me she's also the Manager. To make the story short, I waited for her until 9:50a the next morning. I then called her twice with no answer. She later called back and said she's busy and will stop by later. I told her she should have let us know since we needed to be out for a full day. Lo & behold, when we got back to the room in the evening, we found someone came into the room, raised the blind all the way up by the window which was facing the corridor, was completely exposed every single thing my 16 old daughter had on the sofa bed. We were totally shocked. Apparently Tanya went into the room, but only checked the window facing the corridor but not the bedroom window facing to the parking lot. Yes, the other window lock was still broken. Other than that issue, Tanya insisted that she brought me a small bottle of dish detergent after I requested for it. She argued with me for that tiny bottle of liquid detergent? After all we just wanted to keep the place cleaned & tidy. To our surprise, Tanya acted as the Front Desk staff, the House Keeper & the Manager, would also call it the day at 5p. We were also totally disgusted that they did not provide any clean towels for the second day. So DON'T BELIEVE those positive reviews on this stayApt in Mount Vernon, Virginia.

Stayed in a 2 bedroom unit with my 2 children. Rooms were clean and spacious. Had 3 nice big tv’s. Room came with a fridge, dish washer, microwave, and more. Excellent location near DC. A+ experience.