Guest User
October 6, 2022
There were many things wrong with my stay. It started with the IHG main sites reservations system. I selected a king suite 2 hours before my arrival. Upon my arrival, I got a 2 queen suite, all they had. They had substituted my Studio King Suite reservation to a "Studio" Suite reservation. That's their "you get the room we give you" phrase. On top of that, the room was the smelly. Sort of a weird old oil cooking smell or a body odor smell combo. The front desk offered to move us, but at midnight we didn't want to haul our luggage to another room, and what if that one was smelly too. To top it off, they're 10 minutes from the main freeway. That's my bad for wanting a king bed that no one else seemed to have. I guess I fell for the electronic version of the bait and switch. But wait, there's more. They charged me more than ********** site by $14 (but the IHG site had the King bed remember). Al l in all it was a forgetful experience. They are deceptive at least and just poor quality at best. I will probably just stay away from this lesser quality of the Holiday Inn hotel chain.