Twizel Motels

We booked for one night on booking.com for 31st December 2023. My credit card was charged immediately. The next day Glenna from the motel text me to say I would need to cancel my booking because they have a minimum 4 night stay over that period. She blamed it all on booking.com that I was able to book that date and never took any responsibility herself. I was made to feel like I had done something wrong?! The terms and conditions clearly said if I cancelled I wouldn’t receive a refund. Yet she asked me to cancel from my end (presumably to save on a penalty charge she would receive from booking.com). I said I thought the booking should still be honoured in the circumstances. She declined and then cancelled the booking from her end. I asked how I get my refund, she said I would need to contact booking.com and made no effort to assist me with that at all. The customer service was terrible and we will not stay here again or recommend it to others - we had previously stayed here. I am still now waiting on my refund!

The landlord was very nice. When I arrived, I found that the car had a flat tire and no spare tire was found. The next day, because the phone call was exhausted, the dealer contacted the landlord directly, and the landlord asked the dealer to deliver the tire directly. The room is overall very clean, spacious, and the location is very convenient. Located in the small town of Twizel, 47 minutes from Mount Cook and quite close to Lake Pukaki. The people in this small town are very nice~ However, I want to complain to Ctrip. My father and I had to sleep separately in the double bed and single bed booked on the system. However, when we arrived at the hotel, we found out that Ctrip had assigned us a double bed in the hotel system, which made it inconvenient for us at night. Bad reviews on Ctrip.

There was a power outage in Tekapo, so we were forced to move to this small town. Fortunately, we came across a motel that had just opened and the sanitary environment was very good. The tableware is very complete, you can cook your own meals, and it's not far from the supermarket, about 20 minutes' walk. If you need to wash clothes, there is also a washing and drying machine.

I thought this place was great. The kitchen was clean and well-equipped. The bathrooms were within our building which is great for cold nights. The communication was superb!