The Albert Mosman

Ok we always recommended here as have business clients coming to my business needing executive accommodation. For the first time in 2024 (after years of recommendation of this hotel by us to our clients) I went undercover to see why the change. There were many reasons but I am also a small business owner so want to not highlight anything that is not really bad. But when after the calls to any internal number at last being answered I requested a cheese plate (7.15pm) The “room service” who was same as “front desk” flustered then said she could make it for —-/ $70! Yep no. So all I can say is this is what happened and saddened as was originally a great place for our corporate guests to stay PS bathroom door attached and had to ask front desk for A. A toothbrush- though made it clear travelling for business; and B. A bathrobe - of which I was told “if one is available from another room”

The other reviewers are not wrong, this is a wonderful hotel. The room is a good size and well appointed, the bed very comfortable. Iron and ironing board in the robe along with two umbrellas. The bathroom has a double shower ie two. Each with a large overhead rain shower rose and a handheld. High quality bulk toiletries (no wasted little plastic bottles). Being shown to your room is such a special thing, and the welcome drink (mocktail) was a very nice touch. We were made to feel very welcome. The location was excellent with a bus stop just around the corner. No noise in the room - a very good nights sleep once we had reception lower the temperature. Unfortunately we did not get the opportunity to try the restaurant. Definitely recommend The Albert as a special lace to stay.

We have just enjoyed three wonderful nights staying at this beautiful hotel The Albert Mosman. A little hidden gem that deserves a big reputation as the best in luxury accommodation. The Albert went above and beyond all expectations from friendly arrival greeting to our stunning room. All amenities were of the highest standard and again pure luxury. Breakfast was served with friendly smiles and the most delicious food. We will definitely return again soon.

Was really looking forward to staying here - but unfortunately a really disappointing experience. This hotel is next to the busiest road in the neighborhood- 6 lanes of traffic, a car dealership and a car wash is your neighborhood vibe. Careful which room you get as the noise can be significant. Service was poor - poorly trained (or not trained at all) front desk team. Room not cleaned. The hotel is beautifully designed and the bed was very comfortable. However based on the service and location I wouldn’t recommend staying here.

One of my favourites! Beautifully decorated, mix of classic and modern, really gorgeous! Great service, and we're welcome with delicious cocktails! We just love staying indoors and enjoying the room, relaxing with your loved one pampered with the room service.

We were looking to book a hotel on the northside for our wedding night. The Heritage Rooms looked amazing and we noticed a significant price difference between *********** and the Hotel website. Rates are significantly higher than 5 star city hotels and after speaking to the reservations team we booked online for the wedding night. The Heritage room is beautiful with full bath, period features, comfortable king size bed and private balcony. We ordered breakfast room service and ate on the balcony which was great but the traffic from military road is very loud in peak hour mornings and evening. Apon checking out we were told the breakfast invoice would be taken off the $100 holding deposit. We had then discovered we had been charged double the cost $88 and requested a copy of the invoice and what had happened. Our credit card was then charged again for an additional $44. We queried this and were told it was being investigated with the bank. This still hadn't been resolved a week later so we requested a refund and left a message for the GM to share our feedback. We were told via SMS that the GM would contact us as soon as possible to resolve but that has still not happened.There is clearly a problem here, perhaps the invoicing system doesn't work, perhaps the staff have not been trained correctly or what is evident is that both the hotel and leadership team literally couldn't care less how they charge clients or resolve guest feedback. Regardless it's been a terrible experience for a newlywed couple to be trying to navigate whilst on honeymoon. As a judge for the National and NSW Tourism Awards and 4-5 star accommodation categories we won't be returning or recommending this property and suggest the Cramley Group / Emerald City Hotels does a review of their operations. We tried to share this feedback privately and to resolve but given that still hasn't happened we are posting this review publicly...