Fairfield Inn & Suites Moses Lake

We had a wedding and called to reserve a room several MONTHS in advance. We expressed concern that I am severely allergic to dogs and cats, which triggers severe asthma and worried that I would end up with a room that had had an animal in it prior. We have had good luck with Marriott, but they have always been so accommodating and put us in a room on the top floor, indicating that most people with animals (including those who sneak them into hotels that prohibit them) stay on one of the lower floors. Fairfield Inn & Suites Moses Lake assured us that they could accommodate us in that way and would make sure we got a room on the top floor for our four-night stay. We were relieved. However, when we arrived, they had a room for us on the BOTTOM floor. After much talk, they finally agreed to let us have a room on the second floor. I was so wary because I have a difficult time getting the asthma under control once triggered, so it was a gamble. As it turned out, I was okay, but I was okay IN SPITE of their efforts, not because of them. If they were unwilling to accommodate us, I wish they had been honest and upfront when we initially called. Three out of the four nights, kids ran up and down the halls pounding on doors at 10:30 at night. We called the front desk and I know others did too. I have never stayed in any hotel that did not have a closet. This room instead had a small and very inadequate wardrobe for hanging short items such as shirts and pants. I had two dresses for the wedding and had no place to hang them. There were no extra pillows or blankets anywhere in the room and there was one single office chair, but otherwise nowhere to sit other than on the bed. I know Fairfield is not a full Marriott, but we had assumed there would be a similar level of hospitality and integrity in this chain. It was our first time to stay in a Fairfield and likely our last. We were not impressed.

Clean nice, good breakfast

Got stuck in their elevator with six other people for over 90 minutes. The fire department said they came out there regularly to get people out. The service log posted in the elevator said it was more than 40 days expired. The staff working at the hotel did not seem to care and were happy to have all seven of us wait 2.5 hours for a technician to drive from Seattle. My recommendation is take the stairs.

the vent fan is always on all the time, you can not turn it off. so it is very annoying in the night, the sound affects sleep during the stay.

Location