Euro-Suites Hotel

Very nice spacious room.

We stayed on 6/14/25 with a baseball team using approximately 20 rooms. We won't be back. Tiles on floor were cracked in bathroom, bed mattress was old and no support, sunk in as soon as a person laid on it (120lb person), pulled out the sofa bed to use it and the springs were visible thru the mattress cover. It was completely unusable, even for a toddler! Couldn't sit on the couch due to the lousy mattress inside not having any support for the couch. Breakfast was okay, no eggs or meat, but had biscuits and gravy, bagels, waffles and cereal. Disappointed is an understatement. I also tried several times to email the hotel prior to this review and the email kept bouncing back.

When we checked in, it was 84 degrees outside and 75 degrees in our room. We found that the thermostat was set to heat, so we switched it to cool and set the temp at 68. We went out to dinner and returned around 9 pm, and it was 73 degrees in our room. Thinking that it may take a while longer to get cool, we went to bed. I was unable to get a good night's sleep due to the heat in the room so the next morning around 7:30, I complained to the front desk and they said they'd have someone check it. She also said that when the hotel was full, it took a while for the rooms to cool. We left the room and returned around 1:00 pm, and it was still 73 degrees in the room, so I went to the front desk again. They said the maintenance guy had to run out and get parts for another job, and they'd have him check it as soon as he got back. We left the room and returned around 7 pm. to find that it was still 73 degrees in our room. I went to the desk AGAIN. This time, the maintenance guy happened to be at the desk and followed me back to my room. He said that he found the problem (missing wire nut on chilled water solenoid) and fixed it and that the unit was starting to get cold. We went out for dinner, and when we returned a couple hours later, the temp had dropped to 71 degrees. Still not comfortable, but a little better than it was. The next morning, the temp had still not dropped below 71, which is not a comfortable temperature for me. The staff at the front desk never offered an apology, any discounts, or the option to move to another room. I felt that the level of service I got was pretty bad. I should not have had to make 3 complaints to get someone to check my a/c. The girl working day shift seemed to not care at all, and the one on the evening shift was like "yes they (day shift) said something about you had complained about your a/c". On the plus side, the room was clean, and the maid was very nice . They'll NEVER have to worry about me spending any more money at this hotel. I will not go back and would not recommend it to anyone.

Love EuroSuites Morgantown

Great Beds! Really convenient location! Excellent bed to sleep in. Wish I could take the mattress home! Getting nitpicks - need to find some wider shower curtains. Beyond that - will definitely stay again.