Guest User
February 1, 2023
We’ve stayed here multiple times in the past and it’s a bit of a mixed bag. The staff are always kind friendly and helpful. The location for a football game is great- and that’s why they’ve got you- they don’t care about the enormous up charge on weekends like that or other special university weekends. We arrived early for check in which I knew we would not get into our room but assumed I could at least complete the check in process and get a text when room ready. No- they cannot do that. Apparently their system cannot “check you in without an assigned room number”. Never heard of that, especially at a Marriott. And it’s basically not true because I ended up staying in a different room than assigned. On a football weekend the hotel is sold out. Wouldn’t they want to stagger check in’s- even just the paper work part? Makes no sense. Then we check in. Actually that was fairly painless… until we got in the room and it was not even cleaned yet! Bed linens all messed up, tv on, coffee cups on table and bathroom counter. It was after 4pm. Hotel was dead when we arrived at 12. What have they been doing all day? Certainly not checking people in! So the manager was very nice and immediately gave us a different room. No paperwork involved… and we were assigned a handicap accessible room which I am not a fan of. I don’t like the low beads or bathroom and shower set up in those, but no choice, full hotel. This room was technically cleaned but not clean really. Dust, tic tac container under the bed, baby sock under the bed. No attention to detail. For nearly a $1000 weekend they should be ashamed! Not that this is important, but the food wasn’t that good either. The eggs were literally in a watery casserole serving dish-yuck! But that’s only a minor complaint. Hotel lobby area is nice. Pool no longer in service. I don’t use them but just so others know in case they thought it was still in use.