Casa Aura

For starters, they falsely advertised in room restrooms- which there isn’t any, they’re in a common room that you have to share with anyone else who stays there strangers included- secondly they advertised parking. There was absolutely no parking nearby. It’s smalls streets and they tell you to pretty much figure it out. The worst part, we tried to get a refund and because of their “policy” they couldn’t give us our money back even tho we didn’t even stay. We booked it in the morning, got there at noon, seen it was falsely advertised and wasn’t what we NEEDED, and told them we’d like a refund. The staff said they couldn’t do anything about it so to call CheapTickets, which we did and we were told that the best they could do is give us a COUPON worth HALF of what we paid for. It’s ridiculous that they pretty much scammed their way into keeping our money when it was a lie of a description about what the property had. And to top it off, when I called to get it sorted, the rep who I spoke had the audacity to say that the reason they’re keeping half is because the company has to protect themselves…. as if they aren’t a million dollars company. But who cares about us right? Ridiculous.