Hampton Inn Morehead City

My wife and I stayed here for one night ..glad that was all. This hotel needs a remodel badly. The hotel doesn't meet Hilton standards. The picture of the front of the hotel doesn't match the dated hotel we stayed in. Shrubbery is overgrown all on the outside which makes it unsafe at night. As soon as I parked in the lot a homeless guy came out of nowhere and asked if I had a light for his cigarette. I knew at that point we'd picked the wrong place to stay. The staff was friendly at check-in , but the rooms are dark as a dungeon. Our shower had black mold on the ceiling , and a musty smell. The shower valves were hard to use with so much oxidation on them . The sink had rust stains and the toilet slow. The curtains were dirty and the darkening curtains were dry rotted and full of holes . The beds were clean and comfortable and the wireless phone charging station was good , but that's about it. The breakfast bar was a big disappointment.. the food looked and smelled inedible. I made mini waffles but they won't great. I showed photos of the mold to the staff at checkout and only got a shrug and a excuse to give to management.. what happened to the 100 % SATISFACTION GUARANTEE ?? This could be a great property if someone would upfit this hotel. Hilton corporate will be getting a call from me.. Maybe they need to pull the franchise.

I booked a one night stay using my Hilton Loyalty points. I called the hotel at 9am the morning of my check-in and confirmed my reservation. The front desk clerk confirmed it and I requested an early check-in between 1 - 2 pm because of a wedding I was attending. She responded it would be no problem. I arrived at 1:50 pm and was informed that my room was not ready yet and that I needed to wait. I asked about my early check-in request and if she could switch me to a room that was ready. She refused and said they were full. I wait in the lobby while the ceiling is dripping water on the furniture and floor. 40 minutes later, the 2 clerks have not given me any update and meanwhile have checked in 2 different Caucasian couples while I am a person of color. I ask for a status and one clerk says they are understaffed and my room hasn't even been started! I ask to speak with the General Manager "Jayson Melendez" and am informed that he is not there but they will have the housekeeping supervisor come to speak with me (She had been in the lobby at least twice while I was waiting). She comes down to speak to me and says she was not informed about my early check-in request but to give her 15 minutes. She also told me that Hampton check in time is 3 pm with guaranteed room ready by 4 pm. 15 minutes later, my room was ready (after a 55 minute wait) and I was able to check in. No apologies or sense of urgency by the 2 front desk clerks who were busy chatting with each other, on their cellphones and eating Taco Bell. An email to the General Manager "Jayson Melendez" asking for a follow up call to discuss my experience resulted in no response. The room itself was fine and the breakfast was "meh" but edible. I did file a report with the Corporate Hilton office about what I felt was discrimination and their automated response was that I would receive a response in 3 business days and have yet to hear anything. Hilton is in the hospitality business - treat your customers better and don't hire people who don't respect this.

This was a one night stay for me and my son. Everything was great from the staff to the room and breakfast. Would definitely stay again