La Quinta Inn & Suites by Wyndham Mooresville

This experience was profoundly disappointing due to a combination of misleading amenity information, unaddressed maintenance issues, and an overall lack of customer service—all of which significantly impacted our stay and disrupted our plans. When booking our stay, we specifically chose your hotel based on the advertised availability of an indoor pool. This was a key factor in our decision, as it was meant to accommodate my special needs granddaughter after a long day of travel. To our shock and dismay, we were informed upon check-in that the pool had been out of service since September 2024—yet there was no indication of this on your website or any third-party booking platform. No notifications were sent prior to arrival, nor was there signage at the hotel. This was not a minor oversight but a clear case of misrepresentation, and it left us without any evening plans and a very disappointed child who had packed her swimsuit and had been looking forward to swimming all day. As we tried to settle in and make the best of the situation, additional issues arose. After showering and preparing for bed, we noticed the air conditioning unit in Room 320 was not functioning properly, displaying an error code “A2.” The room grew increasingly warm and uncomfortable. We contacted the front desk, and a clerk attempted to fix the unit but was unsuccessful. As a result, we were told we would need to switch rooms—at 10:00 p.m., with a young child who was already out of sorts and should have been asleep. To make matters worse, the clerk simply returned with a new room key, handed it to us at the door, and walked away—offering no assistance with our luggage, no directions, and no consideration for our situation. We were left to move to Room 106 ourselves, in our pajamas, still damp from the shower, while managing our bags and a tired, overstimulated child. Upon finally getting to Room 106 and attempting to get my granddaughter settled again, we discovered the TV was not even programmed to work, adding to an already stressful and chaotic evening. This entire experience—from the inaccurate amenity listing, to the maintenance failure, to the unacceptable lack of assistance from staff—was extremely upsetting and far from the quality one expects from a Wyndham-branded hotel.

No pool I've heard great reviews from others and friends, however, it does say it has a pool, what it doesn't say is that the pool has been out of service since last year. This was alittle disappointing. Overall the room was very clean and the air conditioning worked well. Definitely would stay again.

Other than the pool being unavailable due being bone dry with no water, stay was very pleasant and staff was outstanding.

No wipes for exercise equipment Looks like it had not been cleaned in weeks. Cabined shelves inside cabinets falling down. Electrical outlet coming out of wall where equipment plugged in. One of the worst LaQuinta hotels I have been this yr. (5)

This is the worst hotel experience I have ever had. First, the pool had been drained for repairs. I had specifically picked this hotel for the indoor pool. Then they tried to put us in a room that smelled foul. We were then changed to another room, where the toilet seat was loose and hand painted, rather than replacing with a new one. Additionally, the toilet paper holder was missing and they just stuck the roll on the brace. These are easy fixes for a hotel. Additionally, the beds were so high, I could barely get in. This should have been a sign. Next afternoon, we were unable to get to our room, because the elevator was out. I am unable to climb stairs and had to wait until the evening to get to our room. This hotel was supposed to be handicapped accessible, but there were only 4 handicapped parking spaces for a 4 floor hotel. If you did not get back to the hotel by 8:30 pm, you were forced to park in the overflow lot, that was behind the building. Seriously, it was not safe and walking from the car was a huge problem for me. After 5 days of trying to make this work, even though we were registered to stay another day, we decided to check out and get a more handicapped accessible hotel. Best decision we made. With the all the issues (and what is listed above) is only some of the problems, being at a different hotel that was clean and fully accessible to the handicapped, was so much better. In closing this review, if you are considering this hotel, don’t bother!