Finca Serena Mallorca, Small Luxury Hotels

This place is a scam, there’s no way around it. pros: Comfortable beds and soft sheets cons: - NOISE: constant “easy listening” music played throughout the property, poolside, spa, etc. eliminating any hope for a natural soundscape. - STAFF: front desk staff have an attitude, even at check-in, and in some cases were downright rude - SEWAGE LEAK: I had to relocate rooms half-way through my stay due to a smelly sewage leak (see Rachel L July 2025, 1-star review) no grace or compensation offered for this inconvenience - PESTICIDES: on Wednesday night at 9PM, when most guests were at dinner, something was sprayed on the trees at sunset. Given that this is supposed to be an “ecolodge,” I was particularly surprised. A notice went out saying to avoid walking in the “olive trees in the area surrounding the spa” due to “treatments” and the risk of “allergies,” the notice did not mention that they would also be spraying the trees outside our windows and over the primary breakfast / lunch dining area, without covering the furniture, where we sit and eat. (See photo and screenshot from video). - DINING restaurant is way below average, very expensive (prefixed scammy menu’s), and the only one for miles. - PRIVACY: the “Classic Garden” room, which looks like a stand alone Casita on the website, is actually a BARRACKS style-room, where the patio shares fences with neighboring patios, offering very little privacy and lot’s of noise. Also the furniture on the patio gives splinters. I don’t own a hotel in Mallorca, I have no skin in this game—I travel a lot. I’m willing to pay for good experiences, this was not one of them. I gave Finca Serena the opportunity to comp me one night’s stay for all the inconveniences, they refused. If you’re looking to have a good time in Mallorca, avoid this place.

!!!!! We had a reservation for dinner this evening, and although there was absolutely no indication — either on your website or in the confirmation email — that the restaurant was adults-only, we were seated and then told 20 minutes later that unfortunately you could not serve us due to this policy. This is completely unacceptable!!!!! Not only was this rule not communicated at any point in the reservation process, but the way the situation was handled — letting us wait and then asking us to leave — ruined our entire evening. We spent time and effort to get there, only to be turned away based on a rule we were never made aware of. To make things worse, as we were about to leave, we were casually offered to “sit somewhere inside,” which frankly felt like an afterthought and did not reflect professionalism or respect. This experience felt discriminatory and disrespectful. I hope you take this feedback seriously, as it reflects very poorly on your establishment. I will also make sure to share this experience publicly to help others avoid a similar situation.

The views are stunning, the vibe super peaceful, and the service couldn’t have been better, everyone was so kind and welcoming. Breakfast was full of fresh, high-quality products (very tasty) and dinner at Jacaranda blew us away. The sweet potatoes were amazing, but the meat… hands down the best I’ve had in my life! It's a perfect escape to be relax and enjoy around nature, beautiful place in Mallorca!

Beautiful hotel and the staff is really kind and accommodating. So nice and clean as well. Love it here. Would love to come back. Literally all the staff was 10/10 in helpfulness and kindness. The hotel itself is gorgeous and the landscape is amazing,