Courtyard Akron Fairlawn

I stayed at this hotel in Akron for 1 night because all hotels in Cleveland were sold out for various events and I was attending a conference in Independence. Anyway, it’s safe, clean and the staff is welcoming. The pool looked clean but I didn’t have time to use it. Unfortunately I didn’t sleep too well because I heard people walking on the floor above very loudly somehow. But it’s a safe place and like I said clean. They gave plenty of towels in the bathroom and not many hotels will do that. There’s a microwave in the lobby but the rooms have a mini fridge. I called to let the front desk know in advance at booking that I wouldn’t be there till 10:00 pm and my room was held for me and was available when I arrived. Would stay again if needed.

DO NOT BOOK this hotel!!! We reserved a King at the rate of $135. We checked in at 4:00 pm and were told they didn't have any Kings and could only give us two Queens and they were going to charge of $185! We called Marriott Customer Service and they told us they called the hotel twice and straightened it out for us so that we would have the same rate and assured us we would have a room. We had left the hotel to go to dinner/concert and agent told us to do mobile check in and did so at 5:00 pm. Came back from concert at 11:40 pm and we were told they were SOLD OUT!! We called Marriott Customer Service again and they called hotel and told agent they were sold out! They offered us a room next door at the Fairfield, but by that time we were not going to give the Marriott our business for that night for TWO inconvenient experiences in one night! In addition, staff working desk were rude and non apologetic. Seems like a scam is going on at this property.

Only positive was the front desk staff was attentive and switched my room immediately when I told her the first room didn’t have a second lock on the door. As a solo female traveler I will not stay in a room without a second lock. I checked in late and I wanted to get a glass of wine at the bistro. Horrible customer service at the bistro. The person acted bothered I was ordering late, even though they were open till 10:00 pm, and was on his phone the entire time. Also no wine glasses. Room musty and humid. Shower door didn’t close so water leaking all over the floor. Smelled like pot all over the first floor. I wish I had read the reviews before booking because I would not have stayed here. I will not be back. I expect more from Marriott.

Very rude front desk staff, rooms were not ready when promised and no effort to improve the situation from staff! The rooms were not what we had booked and no extra accommodations were made.

Place was dirty to be honest and that’s about it. Staff was friendly

Despite the reservations and paying full money for 2 rooms with double queen beds, when we arrived at 10 PM, we were told there are no rooms available and were sent to a different hotel which had only 2 stars, no AC, infact one of the rooms wasn’t even cleaned. And not payed any difference back despite such inconvenience and low grade service.